Customer Experience Specialist
hace 1 mes
We're looking for a skilled Customer Experience Manager to join our Loyalty Team. As a key member of our team, you'll be responsible for delivering outstanding customer support to our clients. This involves analyzing quantitative and qualitative customer metrics to identify potential cancellations and making proactive calls to address customer issues.
Your Key Responsibilities- Provide exceptional customer support through various channels, ensuring timely responses to customer inquiries
- Analyze customer data to identify trends and areas for improvement in customer satisfaction
- Develop and implement effective solutions to retain customers and prevent cancellations
- Collaborate with cross-functional teams, including Account Management, Onboarding, and Accounting, to ensure seamless customer experiences
- Document detailed customer feedback and insights in Salesforce
- At least 2 years of experience in customer service or a related field
- A professional and friendly demeanor, with excellent verbal and written communication skills
- Strong problem-solving skills, with attention to detail and the ability to work independently
- Familiarity with Salesforce, Slack, and Google Suite
- A passion for working in a fast-paced environment and a willingness to learn and grow with our company
Kareo and PatientPop have joined forces to become Tebra, a digital backbone for practice well-being. Our mission is to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting us to elevate their patient experience and grow their practice, we're building the future of well-being together.
Our Core ValuesWe prioritize our customers and their patients, putting ourselves in their shoes to deliver exceptional experiences. We simplify complex healthcare processes, empowering providers to focus on what matters most – delivering high-quality care.
Estimate Salary: $70,000 - $90,000 per yearWe offer a competitive salary, plus a range of benefits to support your well-being, including a wellness and childcare subsidy, university education discount, and access to resources like Obe Fitness and LifeWorks Employee Assistance Program. Join us as we shape the future of healthcare together
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