Customer Experience Coordinator
hace 3 semanas
Job Overview:
Cognizant seeks a highly skilled Customer Service Representative to provide exceptional support to clients. As a key member of our team, you will be responsible for articulating and communicating information in a clear and concise manner.
About the Role:
We are looking for an individual with strong communication skills to join our team as a Service Delivery Associate. The ideal candidate will have experience in customer-facing roles and possess excellent problem-solving skills.
Responsibilities:
- To connect with customers through various channels, including chat support
- To effectively communicate product/service information and troubleshoot issues within agreed-upon time frames
- To create, verify, and upload stock keeping units into the ERP project/process
- To learn and follow documented project guidelines
- To provide status updates to clients or their designees on matters previously reported
Required Skills and Qualifications:
- A minimum of 2 years' experience in a customer-facing role or equivalent education
- Bachelor's degree or equivalent experience required; BE/BTech/MCA excluded
Estimated Salary Range:$55,000 - $65,000 per annum based on location and experience
Benefits:
- A competitive salary package
- Ongoing training and development opportunities
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