Customer Experience Advocate

hace 4 días


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role

As a Customer Experience Advocate, you will play a pivotal role in driving customer satisfaction and retention for Tebra's Loyalty Team. Your key responsibility will be to analyze quantitative and qualitative customer metrics to identify early indicators of potential cancellations and proactively address customer issues through outbound calls.

Your Area of Focus

You will provide exceptional customer support to our customers, delivering outstanding experiences as it pertains to their Tebra product suite and services. Key responsibilities include:

  • Identifying solutions for customer issues and working closely with the customer to resolve them
  • Collaborating cross-functionally with other teams, including Account Management, Onboarding, and Accounting, to ensure a seamless and cohesive customer experience
  • Contribution to the development of department plans and strategies, leveraging your unique insight into customer challenges
  • Documenting detailed customer feedback regarding cancellation reasons and retention tactics in Salesforce

Your Professional Qualifications

To excel in this role, you will need:

  • 2+ years of experience in customer service, support, or a similar field
  • A professional and friendly demeanor, with excellent verbal and written communication skills
  • Keen problem-solving skills, with attention to detail and ability to persuade, present, and problem-solve throughout the day
  • Self-motivation, with a passion for energetic and fast-paced environments
  • Familiarity with Salesforce, Slack, and Google Suite

About Tebra

Tebra is the digital backbone for practice well-being, combining the strengths of Kareo and PatientPop to revolutionize healthcare. With over 100,000 providers trusting Tebra to elevate patient experiences and grow their practices, we're building the future of well-being together.

Our Values

We live by four guiding principles:

  • Start with the Customer: We put ourselves in our customers' shoes and strive to simplify complex healthcare challenges
  • Keep It Simple: We reject unnecessary complexity and solve problems creatively
  • Stay Entrepreneurial: We innovate, persevere, and take calculated risks to drive success
  • Better Together: We value diversity, humility, and collaboration, putting the team first and celebrating wins together

Estimated Salary: $65,000 - $85,000 per year, depending on location and experience.



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