Customer Success Advocate

hace 1 mes


San Francisco, Heredia, Costa Rica Tebra A tiempo completo
About the Role

We are seeking a skilled Customer Success Advocate to join our team at Tebra. As a key member of our department, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic planning and advocacy.

In this role, you will work closely with our internal teams and external partners to resolve client issues, provide training and support, and contribute to the development of our product and processes.

Your Key Responsibilities
  • Provide outstanding customer support through inbound calls, emails, and other communication channels.
  • Assist clients in navigating our platform and resolving technical difficulties.
  • Collaborate with our internal teams to identify areas for improvement and implement changes that drive business results.
  • Develop and maintain strong relationships with our clients, understanding their needs and challenges to deliver tailored solutions.
  • Stay up-to-date with industry trends and best practices to continuously improve our services and products.
Your Professional Qualifications
  • Bachelor's degree in a related field or equivalent experience.
  • 2+ years of experience in customer-facing roles, preferably in software or healthcare industries.
  • Excellent verbal and written communication skills, with the ability to persuade, present, and problem-solve effectively.
  • High school diploma required; knowledge of Salesforce, Shortel, and Confluence a plus.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
About Tebra

Tebra is a leading provider of digital solutions for independent medical practices. Our mission is to unlock better healthcare by empowering providers to deliver exceptional patient experiences.

We believe in simplifying healthcare by providing user-friendly platforms and exceptional support. Our goal is to make it easy for providers to succeed, while also improving patient outcomes and satisfaction.

Our Values
  • Start with the Customer: We put the needs of our clients first and strive to understand their unique challenges and opportunities.
  • Keep It Simple: We aim to simplify healthcare by providing intuitive solutions and seamless user experiences.
  • Stay Entrepreneurial: We encourage innovation, creativity, and risk-taking to drive growth and improvement.
  • Better Together: We value collaboration, diversity, and inclusivity, recognizing that our strength lies in our collective talents and perspectives.
  • Celebrate Success: We recognize and reward individual and team achievements, promoting a culture of excellence and camaraderie.

$60,000 - $80,000 per year, depending on experience. Benefits include wellness and childcare subsidy, university/education discount, and access to fitness programs and employee assistance resources.



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