Customer Success Team Manager

hace 2 semanas

San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
{"About the Role": "

At ServiceNow, we are looking for a talented and experienced Customer Success Team Manager to join our team. This role is responsible for guiding and empowering a team of Customer Success Managers (CSMs) to deliver exceptional value to our clients, ensuring product adoption, customer satisfaction, retention, and growth.

", "Key Responsibilities": "
  • Leadership and Team Management: Lead, inspire, and develop a high-performing team of CSMs, fostering a culture of excellence, collaboration, and continuous improvement.
  • Customer Engagement: Oversee the CSMs as they build and maintain strong relationships with customers, ensuring customer needs are met and expectations are exceeded.
  • Process Improvement: Continuously evaluate and refine customer success processes to improve efficiency, scalability, and effectiveness, ensuring the team meet the evolving needs of our customers.
  • Analytics and Decision Making: Utilize data and analytics to identify trends, opportunities, and areas of improvement, driving decisions that enhance customer outcomes and team performance.
", "Qualifications": "
  • Leadership Experience: 5+ years of leadership experience in the Customer Success field.
  • Strong Communication Skills: Exceptional communication, interpersonal, and relationship-building skills.
  • Analytical Mindset: Analytical mindset with the ability to leverage data to drive decisions and strategies.
  • Customer-Centric Approach: Proactive problem-solver with a customer-centric approach.
", "Additional Information": "

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

", "Work Environment": "

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

", "Language": "en"}

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