Customer Success Advocate
hace 2 meses
**Company Overview**
At ServiceNow, we empower our customers to achieve their goals through innovative technology and collaborative teams. Our mission is to make the world work for everyone, and we're committed to making that vision a reality.
**Job Summary**
We're seeking an experienced Customer Success Advocate to join our team. As a key member of our customer success organization, you will be responsible for overseeing a portfolio of customers, understanding their needs and challenges, and providing prescriptive guidance to help them achieve business outcomes.
**Key Responsibilities**
• Oversee the customer outcomes engagement for customers in your portfolio.
• Ensure customers are technically healthy and on the most recent version of our product.
• Identify criteria for assisting your customers by using Success Plays in the Success Platform.
• Promote ServiceNow customer success stories and processes.
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
• Work with ServiceNow teams to improve product adoption and increased footprint.
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.
**Requirements**
• 5+ years of experience providing customer professional services or related business support.
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.
• Experience in working collaboratively.
• ServiceNow accreditations or certifications a plus.
• Proficiency in Portuguese is a plus.
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