Customer Success Advocate

hace 2 meses


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**Company Overview**

At ServiceNow, we empower our customers to achieve their goals through innovative technology and collaborative teams. Our mission is to make the world work for everyone, and we're committed to making that vision a reality.

**Job Summary**

We're seeking an experienced Customer Success Advocate to join our team. As a key member of our customer success organization, you will be responsible for overseeing a portfolio of customers, understanding their needs and challenges, and providing prescriptive guidance to help them achieve business outcomes.

**Key Responsibilities**

• Oversee the customer outcomes engagement for customers in your portfolio.

• Ensure customers are technically healthy and on the most recent version of our product.

• Identify criteria for assisting your customers by using Success Plays in the Success Platform.

• Promote ServiceNow customer success stories and processes.

• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

• Work with ServiceNow teams to improve product adoption and increased footprint.

• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.

**Requirements**

• 5+ years of experience providing customer professional services or related business support.

• Ability to provide independent comprehensive services.

• Experience resolving issues through analysis.

• Experience in working collaboratively.

• ServiceNow accreditations or certifications a plus.

• Proficiency in Portuguese is a plus.



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