Customer Success Strategist

hace 2 semanas


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

About the Role

Servicenow is seeking a highly skilled Customer Success Strategist to join our Customer Excellence Group. As a Customer Success Strategist, you will be responsible for driving customer success, growth, and adoption within the AMS region. You will work closely with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.

Key Responsibilities

  • Serve as a customer advocate, onboarding customers and understanding their business needs.
  • Partner with internal teams to identify opportunities, resolve issues, and differentiate our platform.
  • Manage and nurture relationships to align customer needs with business outcomes.
  • Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity.
  • Quickly resolve escalated customer issues by leveraging resources from across the company.
  • Support execute customer success plans with clear goals, timelines, and success metrics.


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