Customer Success Advocate

hace 7 días


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

Customer Success Advocate Role

The Customer Success Advocate at ServiceNow plays a pivotal role in ensuring our customers achieve their desired business outcomes. This position involves overseeing a portfolio of customers, understanding their unique needs and challenges, and providing prescriptive guidance to foster greater adoption and usage of our products.

  • Key Responsibilities:
  • Oversee customer outcomes engagement for customers in your portfolio
  • Ensure customers are technically healthy and on the most recent version of our product
  • Identify criteria for assisting customers using Success Plays in the Success Platform
  • Promote ServiceNow customer success stories and processes
  • Ensure customers obtain maximum value from their ServiceNow investment and use their licenses
  • Work with ServiceNow teams to improve product adoption and increased footprint
  • Resolve escalated client issues quickly, utilizing resources from across the company ecosystem

Qualifications

To excel in this role, you should have:

  • 5+ years of experience providing customer professional services or related business support
  • Ability to provide independent comprehensive services
  • Experience resolving issues through analysis
  • Experience working collaboratively
  • ServiceNow accreditations or certifications a plus

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