Customer Advocate

hace 1 día


San Francisco, Heredia, Costa Rica Tebra A tiempo completo
About the Role

As a key member of our team, you will serve as the customer's advocate, providing unique insight into the challenges faced by our clients and shaping Tebra's product and processes.

Your Key Responsibilities
  • Provide outstanding customer support to our clients with their Tebra products and services, troubleshooting technical difficulties and navigating through our platform.
  • Assist clients with resolving issues and questions, working closely with our internal team and external partners.
  • Act as a positive image for Tebra, providing cheerful assistance to customers with problems.
  • Contribute to the strategy by using your unique insight into challenges faced by our clients and acting as the customer advocate.
  • Develop training to empower customers to use Tebra to improve their operations, becoming a subject matter expert on our software.
What We're Looking For
  • Fluent English verbal and written communication skills, as you will persuade, present, and problem solve throughout the day.
  • High School Diploma.
  • 2+ years answering inbound phone calls and resolving technical software problems.
  • Bonus points for having knowledge in using Salesforce, Shortel, Confluence.
  • A professional and friendly demeanor for our clients, many of whom are learning about Tebra for the first time.

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