Customer Advocate Representative

hace 2 semanas

San Francisco, Heredia, Costa Rica Tebra A tiempo completo
About the Role

We're seeking a dedicated and customer-focused representative to join our team as a key advocate for our clients. As a customer advocate, you will play a vital role in shaping Tebra's product and processes by providing unique insights into the challenges faced by our clients.

This is an exciting opportunity to advance your Support career in a fast-changing and growing industry. You will have the chance to work closely with our internal team and external partners to resolve client issues and questions, while also providing training to empower customers to use Tebra to improve their operations.

Your Key Responsibilities
  1. Provide outstanding customer support to our clients with their Tebra products and services, and troubleshoot their technical difficulties.
  2. Assist clients with navigating through our platform and provide customer support through inbound calls and emails.
  3. Resolve client's issues and questions while working closely with our internal team and external partners.
  4. Provide a positive image for Tebra to customers by cheerfully assisting customers with problems.
  5. Provide training to empower customers to use Tebra to improve their operations, and become a subject matter expert on our software.
  6. Act as a key team member in our growing company and work closely with people throughout the company.
  7. Help improve Tebra's product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
  8. Be the professional and friendly contact for our clients, many of whom are doctors, practice staff, or billers learning about Tebra for the first time.
Your Professional Qualifications
  1. Fluent English (CEFR B2+) verbal and written communication skills, as you will persuade, present, and problem-solve throughout the day.
  2. High School Diploma.
  3. 2+ years answering inbound phone calls and resolving technical software problems.
  4. Bonus points for having knowledge in using Salesforce, Shortel, Confluence.
  5. A professional and friendly demeanor for our clients, many of whom are learning about Tebra for the first time.
  6. Ability to be a critical resource to assist customers by answering phone calls and responding to emails in a timely, friendly, and informative way.
  7. Amazing telephone presence and a love of talking on the phone, as this is where you will spend the majority of your day.
  8. Comfort with most things technical, especially Salesforce and Microsoft Office products, and knowing what SaaS stands for is a big deal.
  9. Proven results in your ability to research/test complex issues, and we want to know how you achieved this.
  10. Open to learning new things.
  11. Confidence, but not too much, and a sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here).
  12. Experience in a software company, or healthcare, or health insurance (nice to have).
About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

We get to know our customers - and their patients - and look at the world through their lens.

Healthcare is too complex. We aim to simplify it for everyone.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits

To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount. We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

#LI-SS1 #LI-Hybrid

  • Customer Advocate Representative

    hace 1 semana

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Role:As a customer advocate, you will play a crucial part in shaping Tebra's product and processes by providing unique insights into the challenges faced by our clients. This role requires a strong understanding of customer needs and the ability to communicate effectively with internal teams and external partners.Your Area of Focus:Key...

  • Customer Success Advocate

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Customer Success AdvocateAs a Customer Success Advocate at ServiceNow, you will play a critical role in ensuring our customers achieve their business outcomes and maximize the value of their ServiceNow investment.Key Responsibilities:Oversee a portfolio of customers to understand their needs and challengesEnsure customers are technically healthy and on the...

  • Customer Success Advocate

    hace 7 días

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Customer Success Advocate RoleThe Customer Success Advocate at ServiceNow plays a pivotal role in ensuring our customers achieve their desired business outcomes. This position involves overseeing a portfolio of customers, understanding their unique needs and challenges, and providing prescriptive guidance to foster greater adoption and usage of our...

  • Customer Success Advocate

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Customer Success Advocate RoleThe Customer Success Advocate is a key role at ServiceNow, responsible for overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of our products.Key Responsibilities:Oversee customer outcomes engagement for customers in your portfolio, understanding each customer's needs...

  • Customer Success Advocate

    hace 1 semana

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job Description:The role of the Customer Success Advocate at ServiceNow is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.Key Responsibilities:Oversee the customer...

  • Customer Service Advocate

    hace 6 horas

    San Francisco, Heredia, Costa Rica Client Services, Inc. -CR A tiempo completo

    Client Services, Inc. - CR is seeking a skilled Customer Service Advocate to join our team. As an Account Resolution Specialist, you will work with top financial services companies to motivate customers to resolve outstanding debts.Responsibilities:Educate customers on available options and discuss sensitive financial situationsSystematically process...

  • Customer Success Advocate

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionAt ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Success Advocate, you'll play a critical role in helping our customers achieve their business outcomes and maximize the value of our products.Key Responsibilities:Oversee customer outcomes engagement for a portfolio of customers, understanding each...

  • Customer Success Advocate

    hace 3 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionAs a Customer Success Advocate at ServiceNow, you will play a critical role in ensuring our customers achieve their business outcomes and maximize the value from their ServiceNow investment.Key ResponsibilitiesOversee a portfolio of customers to understand their needs and challenges, and provide prescriptive guidance to help them achieve their...

  • Customer Success Advocate

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionAs a key member of our team, you will play a vital role in ensuring the success of our customers. Your primary responsibility will be to act as an advocate for our customers, providing them with the guidance and support they need to achieve their business outcomes.The ideal candidate will have a strong understanding of our products and...

  • Customer Advocate

    hace 2 meses

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleWe're seeking a skilled Customer Advocate to join our team at Tebra. As a key member of our department, you'll play a crucial role in shaping our product and processes by providing unique insights into the challenges faced by our clients.You'll have the opportunity to advance your Support career in a fast-changing and growing industry, working...

  • Customer Service Representative

    hace 1 semana

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **About the Role**We are seeking a highly skilled Customer Service Representative to join our Experian team. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.Key Responsibilities:Assist customers with credit-related...

  • Customer Success Advocate

    hace 2 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionAs a Customer Success Advocate at ServiceNow, you will play a critical role in ensuring our customers achieve their business outcomes and maximize the value from their ServiceNow investment.Key ResponsibilitiesOversee a portfolio of customers to understand their needs and challenges, and develop tailored strategies to drive business outcomes...

  • Customer Success Advocate

    hace 4 semanas

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionAs a key member of our team, you will play a crucial role in helping our customers achieve their business goals. Your primary responsibility will be to act as an advocate for our customers, providing them with the necessary guidance and support to maximize the value of our products.Key Responsibilities:Oversee a portfolio of customers to...

  • Customer Advocate

    hace 1 día

    San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleAs a key member of our team, you will serve as the customer's advocate, providing unique insight into the challenges faced by our clients and shaping Tebra's product and processes.Your Key ResponsibilitiesProvide outstanding customer support to our clients with their Tebra products and services, troubleshooting technical difficulties and...

  • Customer Service Representative

    hace 1 semana

    San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

    **Customer Service Representative**We are seeking a highly skilled Customer Service Representative to join our team at Object Technology Solutions, Inc. This role involves providing exceptional customer service through phone interactions, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:- Respond...

  • Customer Support Representative

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Customer Support RepresentativeJob Summary:We are seeking a Customer Support Representative to join our team at Experian. As a Customer Support Representative, you will be responsible for providing excellent customer service to our clients, handling inbound calls, and resolving customer issues in a timely and professional manner.Key...

  • Customer Experience Representative

    hace 5 días

    San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    We are seeking a talented Customer Experience Representative to join our diverse team at Swarovski. As a key member of our Global Business Services Office, you will play a vital role in delivering exceptional customer experiences.About the Role:The Customer Experience Representative will be responsible for resolving customer inquiries and complaints in a...

  • Customer Service Representative

    hace 1 semana

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:Huntsman Corporation is a global leader in the manufacturing and marketing of differentiated and specialty chemicals. We are seeking a highly skilled Customer Service Representative to oversee and ensure seamless execution of customer ordering processes.Key Responsibilities:Manage day-to-day relationships...

  • Customer Service Representative

    hace 2 días

    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Customer Service Representative RoleWe are seeking a customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries...

  • Customer Service Representative

    hace 1 semana

    San Francisco, Heredia, Costa Rica Css Corp A tiempo completo

    **Job Title**: Customer Service Representative**Work Environment**: Css Corp is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**:- Respond to customer inquiries in a...