Customer Advocate Representative

hace 1 semana


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role:
As a customer advocate, you will play a crucial part in shaping Tebra's product and processes by providing unique insights into the challenges faced by our clients. This role requires a strong understanding of customer needs and the ability to communicate effectively with internal teams and external partners.

Your Area of Focus:
Key responsibilities include providing outstanding customer support, resolving technical difficulties, and troubleshooting issues. You will also have the opportunity to contribute to the development of Tebra's product and processes, using your expertise to drive innovation and improvement.

Your Professional Qualifications:
Fluent English verbal and written communication skills are essential, as well as a high school diploma and at least 2 years of experience in answering inbound phone calls and resolving technical software problems. Bonus points for knowledge of Salesforce, Shortel, and Confluence.

About Tebra:
Tebra is a digital backbone for practice well-being, aiming to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Our values include starting with the customer, keeping it simple, staying entrepreneurial, being better together, and celebrating success.

Perks & Benefits:
Tebra offers a wellness and childcare subsidy, a University/Education discount, and resources to help you keep your mind and body healthy. We are an equal opportunity employer and welcome applicants from diverse backgrounds.



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