Customer Care Representative
hace 2 meses
At Experian, we're committed to unlocking the power of data to create more opportunities for consumers, businesses, and society. As a Customer Care Specialist, you'll play a vital role in helping our members understand the value of their memberships and providing them with the support they need to make informed decisions about their credit information.
Key Responsibilities:
- Assist with credit-related memberships, services, and product offerings
- Advocate for solutions that provide reassurance and peace of mind to our members regarding their credit information
- Help members understand the benefits of their memberships and how to use them effectively
- Effectively handle escalated customer issues in a professional and timely fashion
- Receive customer requests for assistance, identify support needed, and provide assistance or forward requests to the appropriate functional area
Requirements:
- 6 months to 1 year of Inbound call handling experience
- High School Diploma
- Excellent English written and oral communications skills
- Able to keep consistent performance in a highly occupied environment
- Detail-oriented
- Ability to handle multiple tasks and priorities
- Advanced organizational skills
- Analytical thinking
- Strong problem-solving skills
- Strong PC/internet skills
About Experian:
We're proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
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