Customer Care Operations Manager
hace 4 semanas
Transforming Smiles and Changing Lives
Align Technology, a leader in medical devices, is seeking a Customer Care Supervisor to oversee the internal call center. This role involves ensuring quality service and operational performance within the parameters of program and delivery standards.
Key Responsibilities
- Manage the activities of the call center team, analyzing operational processes and establishing escalation procedures.
- Develop and evaluate personnel to ensure efficient operation of the function.
- Set goals for performance and deadlines in compliance with company plans and vision.
Requirements
- Bachelor's degree in business administration, industrial engineering, or a related field.
- At least 2 years of directly related experience.
- Leadership skills, ability to influence and motivate others, and business insight.
About Align Technology
Align is a publicly traded medical device company that develops innovative technology, tools, and treatment options for dental professionals worldwide. Our global team creates beautiful smiles through the integration of AI, machine learning, digital imaging, and biomechanics.
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