Ebike Customer Support Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo
Job Description

The Ebike Customer Support Specialist provides exceptional support to Bosch EBike Dealers in the US by answering incoming calls and offering top-notch customer service.

Responsibilities
  • Offer Technical Support: Provide technical assistance to bike dealers in a confident, friendly manner, addressing their queries and resolving issues related to eBikes.
  • End-Consumer Support: Respond to calls from end consumers seeking general product information, spare parts, or troubleshooting services for technical or software-related issues with eBikes.
  • Troubleshooting and Resolution: Identify and resolve technical or software-related problems with eBikes using active listening and a positive attitude, ensuring a seamless experience for customers.
  • Warranty Decisions: Make informed decisions regarding warranty claims, adhering to company guidelines.
  • Case Documentation: Document all calls and cases in a CRM tool, maintaining accurate records.
Requirements
  • Credentials: A minimum of a high school diploma, with an associate's degree being preferred.
  • Experience: At least 2 years of experience working in a customer service environment, providing phone or in-person support.
  • Technical Skills: Quick learning capabilities, proficiency in modern IT/PC tools, and familiarity with CRM systems are essential.
About the Role

This is a fantastic opportunity to join the Bosch Group as an Ebike Customer Support Specialist. The estimated salary range for this role is $55,000 - $65,000 per annum, depending on location and experience.

Benefits

We offer a comprehensive benefits package, including medical insurance, retirement savings, and opportunities for professional growth and development.



  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    We are seeking a Customer Support Specialist to join our growing Call Center in Costa Rica. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members.Job DescriptionAbout the Role:As a Customer Support Specialist, you will be the first point of contact for our customers, handling inquiries,...


  • San Francisco, Heredia, Costa Rica Copeland A tiempo completo

    We are seeking a skilled Customer Support Specialist to join our team at Copeland.About the RoleThis is an exciting opportunity for a Technical Problem Solver to partner with customers, ensuring their success through deep technical knowledge of products and systems. As a Customer Support Specialist, you will respond to and anticipate technical needs, helping...


  • San Francisco, Heredia, Costa Rica People Working Corp A tiempo completo

    We are People Working Corp, a company specialized in consulting and outsourcing services. We are looking for a Customer Service Support Specialist to provide professional business support and service to our clients.This role supports clients and stakeholders using various channels of interaction, including voice, email, cases, and chat. As a hybrid role...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is a global information services company, unlocking the power of data to create opportunities for consumers, businesses, and society. With 23,000 employees operating across 44 countries, we prioritize our culture and seek passionate individuals who value teamwork.Role OverviewWe are seeking a Customer Support Specialist to join our EDQ...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **Job Overview**We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Bill Gosling Outsourcing. As a key member of our call center, you will be responsible for delivering exceptional customer service to our clients across various industries.About the RoleThis is an exciting opportunity to work in a fast-paced...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company OverviewBosch Group is a leading global provider of technology and services.Job SummaryWe are seeking a highly skilled Automotive Customer Support Specialist to join our team. As a key member of our Customer Service Team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team at Experian. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and resolving complex technical issues.In this role, you will work closely with customers to understand their needs and provide tailored...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian is a leading global information services company that helps consumers, businesses, and society unlock the power of data. We're proud to be one of the 100 Best Companies to work for, as named by FORTUNE. Our mission is to create more opportunities through innovation and excellence.We're seeking a highly skilled individual to join our team as a...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    We are a leading developer of dental implants, clear aligners, and other solutions for the industry.Join our team as a Dental Industry Customer Support Specialist, and help us provide exceptional customer service to our clients. Your primary responsibilities will include:Key Responsibilities:Providing superior customer support over the phone, responding to...


  • San Francisco, Heredia, Costa Rica Procore Technologies A tiempo completo

    Customer Support RepresentativeAbout the Role:We're seeking a highly skilled and dedicated Customer Support Representative to join our team at Procore Technologies. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and thrive in fast-paced, dynamic environments.Key Responsibilities:Maintain a thorough...


  • San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    Why Kyndryl?We're a cutting-edge technology company that empowers our employees to drive innovation and make a real impact. Our mission-critical systems are the backbone of modern society, and we're always pushing the boundaries of what's possible.The RoleThis is an exciting opportunity for individuals with a passion for technology and customer service to...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job OverviewWe are seeking a highly motivated Authorization Support Specialist to join our team at Bosch Service Solutions.This role is an excellent opportunity for students and young professionals to gain hands-on experience in business process outsourcing and develop their skills in data management, compliance, and customer support.


  • San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    Job Description:Fujitsu is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving complex technical issues in a timely manner.Responsibilities:Handle phone calls, emails, and other portal interactions with agreed Service Level...

  • Senior Support Specialist

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Support Specialist to join our team at Auxis. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Bosch Service Solutions, a leading global supplier of Business Process Outsourcing, offers a challenging opportunity for a Global Customer Support Specialist to join our team. This role is part of the Bosch Group, a world-renowned technology and services company.Job Purpose:The position involves responding to incoming calls from customers and providing...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Job Summary**We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing remote technical support for IBM software, hardware, and solutions.**Key Responsibilities**Engage with customers in a timely and effective manner to resolve technical issues.Provide troubleshooting...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    At ServiceNow, our goal is to provide exceptional customer experiences. We're looking for a skilled Technical Support Specialist to join our team and contribute to our mission.This role involves working with customers to resolve technical issues and provide best-in-class support. As a Technical Support Specialist, you will be responsible for troubleshooting...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleThe Technical Support Specialist will be part of a global organization, ensuring timely and effective case resolution for our customers.Key ResponsibilitiesAssist customers on critical issues and high-priority cases.Communicate with customers and teams through case, phone, and digital methods.Manage customer expectations and experience.Assess,...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IBM team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.Key...