Ebike Customer Support Specialist
hace 1 mes
The Ebike Customer Support Specialist provides exceptional support to Bosch EBike Dealers in the US by answering incoming calls and offering top-notch customer service.
Responsibilities- Offer Technical Support: Provide technical assistance to bike dealers in a confident, friendly manner, addressing their queries and resolving issues related to eBikes.
- End-Consumer Support: Respond to calls from end consumers seeking general product information, spare parts, or troubleshooting services for technical or software-related issues with eBikes.
- Troubleshooting and Resolution: Identify and resolve technical or software-related problems with eBikes using active listening and a positive attitude, ensuring a seamless experience for customers.
- Warranty Decisions: Make informed decisions regarding warranty claims, adhering to company guidelines.
- Case Documentation: Document all calls and cases in a CRM tool, maintaining accurate records.
- Credentials: A minimum of a high school diploma, with an associate's degree being preferred.
- Experience: At least 2 years of experience working in a customer service environment, providing phone or in-person support.
- Technical Skills: Quick learning capabilities, proficiency in modern IT/PC tools, and familiarity with CRM systems are essential.
This is a fantastic opportunity to join the Bosch Group as an Ebike Customer Support Specialist. The estimated salary range for this role is $55,000 - $65,000 per annum, depending on location and experience.
BenefitsWe offer a comprehensive benefits package, including medical insurance, retirement savings, and opportunities for professional growth and development.
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