Global Customer Support Specialist for Automotive Services

hace 2 meses


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Bosch Service Solutions, a leading global supplier of Business Process Outsourcing, offers a challenging opportunity for a Global Customer Support Specialist to join our team. This role is part of the Bosch Group, a world-renowned technology and services company.

Job Purpose:

The position involves responding to incoming calls from customers and providing exceptional support related to our Automotive Multi-Client programs. You will be responsible for coordinating emergency response support, including roadside assistance, stolen vehicle tracking, and remote door unlock/lock services.

Main Responsibilities:

  • Respond to emergency calls and engage the appropriate support system(s) for automobile accidents.
  • Coordinate roadside assistance and other remote services, such as stolen vehicle tracking and door locking/unlocking.
  • Develop strong customer relationships to drive business objectives and promote loyalty.
  • Research and resolve customer inquiries and issues to ensure satisfaction and retention.
  • Troubleshoot account-related issues and submit incident tickets using our web-based system to escalate customer concerns as needed.

Requirements:

  • A minimum of 2 years of experience working in a call center environment.
  • Excellent communication skills, both verbal and written.
  • Knowledge of customer service principles and practices.
  • Strong interpersonal and organizational skills, with attention to detail.
  • Ability to work in a fast-paced environment with daily deadlines and effectively manage priorities without supervision.
  • Flexibility and adaptability to support operational needs.

Compensation: The estimated annual salary for this position is $65,000 - $80,000, depending on location and experience. Benefits include a comprehensive health insurance package, retirement savings plan, paid time off, and opportunities for professional growth and development within the Bosch Group.



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