IT Support Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

An esteemed Global Services Business is seeking a highly skilled IT Support Specialist to provide exceptional help desk services. This role requires advanced English communication skills and the ability to troubleshoot technical issues for clients and contractors onsite.

Key Responsibilities:

  • Provide Help Desk Support onsite for all client employees and contractors
  • Greet incoming users, coordinate, diagnose, and troubleshoot incoming issues
  • Offer support services to users with technical problems and information technology issues involving desktops, laptops, or IT services from local personnel or network remote access
  • Ensure timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel
  • Communicate case status updates to management and end-users
  • Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support

Technical Requirements:

  • Active Directory, O365, Intune, OKTA, G Suite, Jamf, and CEM experience required
  • Minimum 2-4 years of experience in a help desk or technical environment
  • At least 2 years of experience in a desk-side support capacity
  • Degree in Computer Science or a related IT field work experience or equivalent
  • Microsoft and Citrix product certifications are a plus

Estimated Salary: $60,000 - $80,000 per annum

Location: Zona Franca, Heredia



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