IT Support Specialist
hace 2 semanas
An esteemed Global Services Business is seeking a highly skilled IT Support Specialist to provide exceptional help desk services. This role requires advanced English communication skills and the ability to troubleshoot technical issues for clients and contractors onsite.
Key Responsibilities:
- Provide Help Desk Support onsite for all client employees and contractors
- Greet incoming users, coordinate, diagnose, and troubleshoot incoming issues
- Offer support services to users with technical problems and information technology issues involving desktops, laptops, or IT services from local personnel or network remote access
- Ensure timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel
- Communicate case status updates to management and end-users
- Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support
Technical Requirements:
- Active Directory, O365, Intune, OKTA, G Suite, Jamf, and CEM experience required
- Minimum 2-4 years of experience in a help desk or technical environment
- At least 2 years of experience in a desk-side support capacity
- Degree in Computer Science or a related IT field work experience or equivalent
- Microsoft and Citrix product certifications are a plus
Estimated Salary: $60,000 - $80,000 per annum
Location: Zona Franca, Heredia
-
IT Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Global Services Business A tiempo completoJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Global Services Business. As an IT Support Specialist, you will provide technical assistance to employees and contractors, troubleshoot issues, and maintain password security and data integrity.Key ResponsibilitiesProvide Help Desk Support onsite for all client employees and...
-
IT Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Overview:We are seeking a highly skilled IT Support Specialist to join our team at Auxis. As a key member of our Service Desk, you will be the first point of contact for our clients, providing exceptional customer service and technical support. About the RoleThis is a senior position that requires expertise in different areas, including Incident and...
-
IT Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob SummaryThe IT Support Specialist L1 serves as the primary point of contact for users requiring assistance with IT-related issues, delivering exceptional customer service while working independently to resolve queries.Key Responsibilities:Effectively manage incident and request queues for Auxis clients, assigning tickets accordinglyProvide first-level...
-
IT Support Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completoJob OverviewViant Medical is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical assistance to our staff.Salary InformationThe estimated annual salary for this position is between $60,000 and $80,000, depending on experience and qualifications.About the JobThis role...
-
IT Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian is a global technology company and leader in data and analytics, committed to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We're passionate about innovation, with 23,000 people operating across 44 countries, investing in new technologies and talented people to help clients maximize...
-
IT Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoCompany OverviewCiti is a leading global bank dedicated to serving clients and communities across 160 countries. Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team in Applications Support. As an IT Support Specialist, you will be responsible for providing front-line support for Citi's proprietary technologies, working...
-
Customer Support Specialist: IT Entry Point
hace 4 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWhy Kyndryl?We're a cutting-edge technology company that empowers our employees to drive innovation and make a real impact. Our mission-critical systems are the backbone of modern society, and we're always pushing the boundaries of what's possible.The RoleThis is an exciting opportunity for individuals with a passion for technology and customer service to...
-
Highly Skilled IT Support Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Experian Consumer Services (ECS) in Costa Rica. This is a permanent hybrid role that requires expertise in operational best practices and implementing technology solutions for efficiency.About the RoleThe successful candidate will report to the Help Desk...
-
IT Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Hellmann Worldwide Logistics A tiempo completoKey Responsibilities:Provide technical support for Hellmann Worldwide Logistics IT systems and infrastructure.Assist in resolving hardware and software issues.Monitor and dispatch tickets from the ITSM tool.Ensure all computers are patched and secured.Perform on-call duty support as required.Requirements:High school diploma or bachelor's degree in computer...
-
IT Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoAs a key member of the Moody's team, you will play a vital role in ensuring seamless technical support to our internal customers.Our ideal candidate will possess excellent problem-solving skills, with the ability to identify and resolve issues efficiently. You will work closely with supervisors, functional peer group managers, and other stakeholders to...
-
IT Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Title:IT SpecialistAbout the Role:We are seeking an IT Specialist to join our team at Huntsman. The successful candidate will be responsible for providing technical support and assistance to our staff.Key Responsibilities:Consult with users to identify current operating procedures, problems, and requirements.Design models and develop materials used for...
-
Technical Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Sysco Costa Rica. This role will be responsible for providing exceptional technical support to our associates and internal customers, ensuring timely resolution of incidents and requests.About the RoleThe ideal candidate will have 1 year of experience in a Service...
-
Enterprise IT Solutions Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completoAt Infotree Global Solutions, we are seeking an experienced Enterprise IT Solutions Specialist to join our team. This role involves working closely with various stakeholders to design and implement IT solutions that support business processes.In this position, you will have the opportunity to utilize your skills in Microsoft Suite, PowerShell, PowerBI, and...
-
It Risk Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completo**About Us**Experian is a global information services company that unlocks the power of data to create opportunities for consumers, businesses, and society. As a leading provider of data and analytics, we help organizations make informed decisions and drive growth. Our team is passionate about data, innovation, and collaboration, and we're always looking for...
-
Customer Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...
-
Technical Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout the RoleThe Technical Support Specialist will be part of a global organization, ensuring timely and effective case resolution for our customers.Key ResponsibilitiesAssist customers on critical issues and high-priority cases.Communicate with customers and teams through case, phone, and digital methods.Manage customer expectations and experience.Assess,...
-
Technical Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completoAbout the RoleWe are seeking a Technical Support Specialist to join our team at Kyndryl in Costa Rica. As a Technical Support Specialist, you will be the face and voice of our company, providing exceptional customer service and technical support to our clients.This is a true 'start here, go anywhere' opportunity, with plentiful opportunities for growth and...
-
IT Support Specialist For Video Department Team
hace 1 semana
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany OverviewBosch Service Solutions is a leading global provider of Business Process Outsourcing services for complex business processes and innovative solutions. With a team of around 9,000 associates at 27 locations worldwide, we support national and international customers in over 35 languages across various sectors.About the RoleWe are seeking an IT...
-
Technical Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Ibm A tiempo completo**Job Summary**We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing remote technical support for IBM software, hardware, and solutions.**Key Responsibilities**Engage with customers in a timely and effective manner to resolve technical issues.Provide troubleshooting...
-
IT Systems Integration Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Moody'S A tiempo completo**Job Summary:**We are seeking a highly skilled IT Systems Integration Specialist to join our team at Moody's. As a key member of our technical team, you will be responsible for ensuring the successful integration and implementation of complex IT systems.**Key Responsibilities:**Collaborate with system developers and client support teams to ensure...