IT Support Specialist
hace 1 mes
Company Overview
Citi is a leading global bank dedicated to serving clients and communities across 160 countries.
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team in Applications Support. As an IT Support Specialist, you will be responsible for providing front-line support for Citi's proprietary technologies, working collaboratively with various teams to resolve incidents and problems efficiently.
Key Responsibilities
- Provide Level 1 support for Citi's proprietary technologies, investigating and resolving incidents promptly.
- Perform controlled resolution of incidents and problems, including root cause analysis and follow-through to resolution.
- Act as a liaison between end-users, technology groups, and business line contacts to support issue resolution.
- Monitor system processing, infrastructure alerts, batch failures, and recover processes when required.
- Develop a comprehensive understanding of how areas of applications support contribute to achieving business goals.
- Interact with software vendors to provide best solutions to business problems.
- Participate in disaster recovery testing if required.
- Develop and maintain technical support documentation.
Requirements
- Experience in Incident, Problem Management: Incident tracking & reporting, Managing ticketed query system, ServiceNow knowledge is a plus (ITIL).
- Solid customer service and communication skills.
- Knowledge or prior experience with data warehouses, data mining, data analysis, SQL Server or other analytical tools or reporting engines is a plus.
- Passion for technology, eager to learn and make a career in Technology.
- Proficient in English is a must.
Estimated Salary
$85,000 - $115,000 per year, depending on location and experience.
Benefits
Citi offers a competitive benefits package, including medical, dental, and vision coverage, retirement savings plan, paid time off, and more.
About Citi
Citi is an equal opportunity and affirmative action employer committed to diversity and inclusion.
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