IT Support Specialist
hace 1 mes
Experian is a global technology company and leader in data and analytics, committed to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.
We're passionate about innovation, with 23,000 people operating across 44 countries, investing in new technologies and talented people to help clients maximize every opportunity.
This role offers a unique chance to join our team as a permanent home-based IT Support Specialist in Costa Rica, where you'll be responsible for providing Tier 1 support and escalating trouble tickets when required.
You'll work closely with end-users, establishing and maintaining effective lines of communication throughout the lifecycle of their issue or service request. Your expertise will include installing, configuring, and supporting client workstations and laptops, as well as managing inventory of equipment and reimaging laptops as needed.
To succeed in this role, you'll need strong customer focus, critical thinking skills, and excellent customer service skills. You should be able to manage multiple priorities, track your own activities and tasks, and escalate conflicts and issues appropriately and in a timely manner.
A High School Diploma or GED is required, and experience working within a technology support organization is highly desirable. Analytic skills in a call center environment are also an advantage.
In return, we offer a competitive salary (USD 45,000 per year) and a range of benefits, including medical, life, and dental insurance, flexible work arrangements, paid time off, and education reimbursement.
If you're passionate about technology and committed to delivering exceptional customer service, we'd love to hear from you
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