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IT Support Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

Job Overview

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An established company within the Global Services Business is seeking a skilled IT Support professional to provide expert assistance and technical services to our clients.

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About the Role

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The successful candidate will be responsible for delivering high-quality support services, ensuring timely resolution of technical issues, and maintaining effective communication with stakeholders. This role involves working closely with internal teams and external clients to understand their needs and provide tailored solutions.

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Key Responsibilities:

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• Provide help desk support to clients, including troubleshooting and resolving technical issues related to desktops, laptops, and network remote access.

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• Develop and implement standard operating procedures and customer service guidelines to ensure consistent support delivery.

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• Maintain password security, data integrity, and file system security for the desktop environment.

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• Communicate complex technical information to both technical and non-technical personnel.

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• Recommend hardware and software solutions, including new acquisitions and upgrades.

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• Work on problems of moderate scope, exercising judgment within defined procedures and practices to determine appropriate action.

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Requirements:

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• Active Directory, O365, Intune, OKTA, G Suite, Jamf, and CEM experience.

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• Minimum of 2-4 years of experience in a help desk or technical environment.

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• At least 2 years of experience in a desk-side support capacity.

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• Degree in Computer Science or a related IT field, or equivalent work experience.

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• Microsoft and Citrix product certifications are a plus.

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• English language proficiency at an advanced level.

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Physical Demands and Work Environment:

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• Requires 100% onsite commitment.

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• Must be able to lift over 50 lbs/22 Kg of weight.

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• Light physical exertion, routine bending, and lifting may be required.

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Benefits:

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We offer a comprehensive benefits package, including law benefits, courses and certifications, and a competitive salary.

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Location:

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Zona Franca, Heredia