IT Support Specialist

hace 15 horas

San José, Costa Rica Gensler A tiempo completo

Your Role

Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The success of this position is linked to the overall performance of the team: the ability to cross-train other team members; and to share critical information in the goal of excellent customer service.

Support Specialists are primarily responsible for returning staff to billability as quickly as possible after a technology failure. Because the overall success of the technology support infrastructure is dependent upon this collaboration, Support Specialists are expected to be prodigious communicators and to share a hunger for knowledge about current and new technologies.

This position demands advanced knowledge of Microsoft O365 services, Power BI, PC, laptop, printer and server hardware and between three and five years of experience in IT support in large dynamic environments. Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction. It is critical for this position that clients (end users) experience mínimal downtime. This position empowers the team’s effort with focus on proven problem-solving process skills with an in-depth knowledge of client needs and time constraints.

What You Will Do
- Accept travel requests for on-site configuration and support in satellite or regional offices
- Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement
- Visit clients to evaluate their business software and hardware needs when requested; Provide informed recommendations to client and RTD that complies with firmwide standards
- Assist RTD to establish and maintain reserve supply of computer inventory to cover new hires and temporary replacements of desktops and laptops
- Triage service desk incident queues to ensure quick incident assignment; Prioritize incidents to optimize all available resources
- Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours; Escalate tickets as necessary to RTD requesting non-standard software or hardware
- Creating MS Excel and Power BI reports and dashboards
- Managing MS SharePoint sites
- Application support
- Meeting room and event-based A/V support
- Active directory-based User and Computer group management
- Imaging and deployment administration
- MAC administration and support
- Process automation
- Server virtualization and administration assistance
- Software and hardware asset inventory tracking and management oversight
- User accounts, data storage and security administration assistance
- Telecom and mobile device support

Your Qualifications
- Minimum 3 years of experience prior IT technical support and customer service experience, preferred background in the architecture or engineering industry.
- Associates Degree in Technology, Engineering, Computer Science, or technical trade school.
- A+ Certification in desktop support or willingness to achieve certification within the first year
- Extensive knowledge of Windows 10, Microsoft O365 cloud services
- 100% bilingual English/Spanish, well written with excellent verbal communication skills
- A proven record, performing in a dynamic, team-based, technology support environment
- Experience in server support and occasional off hours maintenance
- Knowledge of basic networking concepts and desktop troubleshooting
- Ability to disconnect, lift and move PC’s and monitors (50 lbs) to new desks; Maneuver under counters and in tight spots to run cables and wires for PCs
- Current knowledge of MS Teams telephones and Apple iPhone enterprise support
- Strong communication and customer service skills

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments

  • Healthcare Support Specialist

    hace 1 mes

    San José, San José, Costa Rica It France A tiempo completo

    At It France, we're seeking a skilled Healthcare Support Specialist to provide exceptional technical support to our valued customers in the medical field.We offer a competitive salary range of $8,600 - $9,300 per month and opportunities for growth and development within our team.The successful candidate will have:Fundamental knowledge of Microsoft Office and...

  • IT Technical Support Specialist for San José Costa Rica

    hace 3 días

    San José, San José, Costa Rica Reclutamiento It A tiempo completo

    Company OverviewWe are a telecommunications company partner elite for Microsoft, Google, Cisco, HP and other. Our mission is to provide top-notch technical support services to our clients.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team in San José, Costa Rica. The successful candidate will be responsible for providing...

  • IT Technical Support Specialist

    hace 1 mes

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    Crg Solutions seeks a skilled IT Technical Support Specialist to join our team.As an IT Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure within our organization.The estimated salary for this position is $55,000-$65,000 per year.About UsCrg Solutions...

  • IT Support Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job Title: IT Support SpecialistHewlett Packard is seeking a skilled IT Support Specialist to join their team. This role involves resolving technical issues, providing excellent customer service, and representing the company in a professional manner.About the Role:This is a challenging and rewarding opportunity for individuals who enjoy working with...

  • IT Support Specialist

    hace 7 horas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking a highly skilled IT Support Associate II to join our team. In this role, you will be the first point of contact for technical support service requests from Amazon Corporate employees worldwide.This is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a...

  • IT Support Specialist

    hace 4 días

    San José, San José, Costa Rica Joby Aero, Inc. A tiempo completo

    A high-paying IT support specialist role at Joby Aero, Inc., offering a competitive salary of $70,000 annually. As an IT Service Desk Administrator, you will provide top-notch support for end-user requests, remote software installations, and hardware warranty management.**Job Overview:**We are seeking a skilled IT professional to join our team as an IT...

  • IT Support Specialist

    hace 3 días

    San José, San José, Costa Rica Wipro Limited A tiempo completo

    About the RoleWipro Limited is seeking an experienced IT Support Specialist to join our team. This role will be responsible for providing top-notch technical support to our clients.

  • IT Support Specialist

    hace 7 meses

    San José, Costa Rica WPP A tiempo completo

    **WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...

  • IT Support Specialist

    hace 3 meses

    San José, San José, Costa Rica Transperfect A tiempo completo

      Are you a creative thinker and a hard worker?We are seeking a Helpdesk Support Specialist to join our team at TransPerfect.Your primary responsibility will be to provide exceptional IT services to our employees, including installing and supporting Windows-based hardware and software, responding to support requests, and performing analysis, diagnosis, and...

  • Technical Support Specialist

    hace 4 semanas

    San José, San José, Costa Rica It France A tiempo completo

    Job Opportunity: Health Tech Agent (French & English)We are seeking a highly skilled Technical Support Specialist to join our team at It France. Key Responsibilities:Ensure accurate documentation of all customer interactions in our CRM system, following established process flows and work instructions.Act as an internal representative, advocating for...

  • Technical Support Specialist

    hace 2 meses

    San José, San José, Costa Rica Imprivata A tiempo completo

    Imprivata is a leading provider of healthcare technology, and we're seeking a highly skilled Technical Support Specialist to join our team. In this role, you'll provide top-notch IT support to our clients, prioritizing requests and escalating complex issues as needed.Job SummaryThe Technical Support Specialist will be responsible for supporting PCs, Macs,...

  • IT Support Specialist

    hace 2 semanas

    San José, San José, Costa Rica Hostinger A tiempo completo

    Unlock Your Potential as a Web Hosting SpecialistWe're seeking an experienced and skilled Web Hosting Specialist to join our Customer Success Team at Hostinger.Your primary responsibility will be to provide exceptional customer service, ensuring that our clients receive the best possible experience. To achieve this, you'll need to stay up-to-date with the...

  • IT Support Specialist

    hace 3 días

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our team is the driving force behind our global success.We are industry leaders due to the diverse talents of our 5000-strong professional workforce.Our employees thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...

  • Technical Support Specialist for Bilingual Customers

    hace 2 semanas

    San José, San José, Costa Rica It France A tiempo completo

    It France is a leading provider of exceptional technical support to the medical field. We are seeking an experienced Technical Support Specialist fluent in both French and English to join our dedicated team.**Job Summary:**We are looking for a highly skilled individual to ensure accurate documentation of customer interactions, act as an internal advocate for...

  • IT Infrastructure Support Specialist

    hace 3 semanas

    San José, San José, Costa Rica Equifax A tiempo completo

    You are a key player in our IT infrastructure team at Equifax. We offer a highly competitive salary of $85,000 - $110,000 per year, depending on your experience and qualifications.About the Role:We are seeking an experienced IT Infrastructure Support Specialist to join our team. As an IT Infrastructure Support Specialist, you will be responsible for...

  • IT Support Specialist

    hace 1 mes

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Overview:We are seeking a highly skilled IT Support Specialist to join our team at Auxis. As a key member of our Service Desk, you will be the first point of contact for our clients, providing exceptional customer service and technical support. About the RoleThis is a senior position that requires expertise in different areas, including Incident and...

  • IT Helpdesk Support Specialist

    hace 7 meses

    San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. - Helpdesk Support Specialist - Summary: **Responsibilities**: - Providing exceptional IT Services to...

  • IT Infrastructure Support Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Seeking a highly skilled IT Infrastructure Support Specialist to join our Equifax team. Salary: $120,000 - $180,000 per year.About the RoleThis is an exceptional opportunity for an experienced Production Support Engineer to work with our Commerce Platform team in supporting innovative and industry-leading products. We are seeking a talented individual who...

  • Global IT Support Specialist

    hace 2 meses

    San José, San José, Costa Rica Milestone Technologies, Inc. A tiempo completo

    Milestone Technologies, Inc. is a leading global IT managed services firm partnering with organizations to scale technology, infrastructure, and services for digital transformation, innovation, and operational agility.Job OverviewWe seek a skilled Global IT Support Specialist to provide exceptional on-site support in fast-paced tech offices.Provide...

  • IT Support Specialist

    hace 1 mes

    San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job OverviewViant Medical is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical assistance to our staff.Salary InformationThe estimated annual salary for this position is between $60,000 and $80,000, depending on experience and qualifications.About the JobThis role...