IT Helpdesk Support Specialist

hace 4 semanas


San José, Costa Rica TransPerfect A tiempo completo

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
- Helpdesk Support Specialist
- Summary:
**Responsibilities**:

- Providing exceptional IT Services to TransPerfect employees
- Installing and supporting Windows based hardware and software (including peripheral devices such as printers and USB devices)
- Responding to support requests on a daily basis
- Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
- Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- About You:
As a Helpdesk Support Specialist you are a:

- Creative thinker - You are curious and unafraid to ask questions
- Hard worker - You are industrious and diligent in everything you do
- Innovator - You are willing to initiate changes and introduce new ideas

Your experience includes:

- Minimum Bachelor’s degree
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / 11)
- Knowledge of supporting mobile devices and app
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
- Knowledge of virus and malware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to open a computer and replace defective components
- Ability to operate in a dynamic, fast-paced environment
- Ability to work in a team-oriented, collaborative environment
- Exceptional written, oral and interpersonal communication skills
- Exceptional customer service orientation
- Must be detail oriented

A plus if you have:

- Working knowledge of a past Helpdesk/Support Ticketing system
- Experience with Microsoft Active Directory
- Knowledge of Mac OS



  • San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Summary: - Responsibilities: - Providing exceptional IT Services to TransPerfect employees - Installing and...

  • IT Helpdesk Manager

    hace 3 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Responsible for overseeing Helpdesk Team Leader’s and related staff for the purposes of ensuring that helpdesk support and service levels...


  • San José, San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Summary: Responsibilities:Providing exceptional IT Services to TransPerfect employees Installing and supporting...

  • IT Helpdesk Manager

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads.They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and ensure that client inquiries...

  • IT Helpdesk Manager

    hace 1 mes


    San Jose, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Responsible for overseeing Helpdesk Team Leader’s and related staff for the purposes of ensuring that helpdesk support and service...

  • IT Helpdesk Team Leader

    hace 4 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **MAKING LIVES BETTER, ONE CONNECTION AT A TIME** For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse,...

  • IT Support Specialist

    hace 3 semanas


    San José, San José, Costa Rica Gensler A tiempo completo

    Your RoleThe IT Support Specialist is responsible for Office 365 and SharePoint administration in general, providing End-user support and training for hardware and software. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Responsible for the...

  • Helpdesk Team Leader

    hace 3 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Responsible for overseeing Helpdesk related staff for the purposes of ensuring that helpdesk support and service levels are being met -...

  • Helpdesk Team Leader

    hace 3 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities - Be a part of our team! Bill Gosling Outsourcing is currently looking for a...

  • Helpdesk Team Leader

    hace 4 semanas


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!- Bill Gosling Outsourcing is currently looking for a Helpdesk Team Leader to add to our Team.- We are still growing with new and exciting...

  • Wh - Senior IT Specialist

    hace 2 semanas


    San José, Costa Rica Blueforce Inc A tiempo completo

    **BlueForce, Inc. **is seeking for **IT Specialists** to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as **San Jose, Costa Rica.** **General Duties and Responsibilities**: - Write the user manuals, programmer manuals, and all manual updates. - Assist and advise in the...

  • IT Support Specialist

    hace 3 semanas


    San José, San José, Costa Rica Gensler A tiempo completo

    Your RoleAs an IT Specialist - System Administrator you will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers. You will install hardware/software and participate in research and development to continuously improve and keep up with the IT business needs of their organization. You will also actively...

  • IT Helpdesk Analyst

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Spark A tiempo completo

    Operating Company: SparkLocation: La Aurora,Heredia,CRDate Posted: February 15, 2024Req Number: R5018930Essential Duties and Responsibilities Demonstrates Customer Service & Troubleshooting skills with composure and professionalism inperson, on the phone, and in writing. Documents issues and requests into the help desk ticketing system then either resolves...

  • Wh - Senior IT Specialist

    hace 3 semanas


    San José, San José, Costa Rica Blueforce Inc A tiempo completo

    BlueForce, Inc. is seeking for IT Specialists to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as San Jose, Costa Rica.General Duties and Responsibilities: Write the user manuals, programmer manuals, and all manual updates. Assist and advise in the implementation and maintenance of...

  • Helpdesk Supervisor

    hace 3 semanas


    San José, San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally.Note, the role is based in Costa Rica and is virtual until June/July 2023. At that time, the role will switch to hybrid with the majority of the time being in the office with the helpdesk team.Tasks:Ensure prompt and efficient resolution of customer service requests.Maintain and update the ticketing...


  • San José, Costa Rica Swivelt Sdn Bhd A tiempo completo

    **Description** Help desk Team is to provide resolution to internal as well as external stakeholders for their requests. They are first point of contact for customers and employees. Customers need answers and the help desk is where they turn. When Customer - employees need someone to troubleshoot an issue related a particular domain which involves providing...

  • IT Support Technician

    hace 2 semanas


    San José, Costa Rica MedBill A tiempo completo

    Responsible to the IT Services Manager, this contracting position will provide second-level technical support of technology with Medbill and her MSP client organizations. **Main Job Tasks and Responsibilities** - Shared responsibility for front-line helpdesk support. - Handle support escalations. - Assistance with remote computer deployments. - Perform...

  • IT Support Specialist

    hace 4 semanas


    San José, Costa Rica WPP A tiempo completo

    **WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...

  • IT Support Specialist

    hace 3 semanas


    San José, San José, Costa Rica WPP A tiempo completo

    WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets...

  • Helpdesk Agent

    hace 1 mes


    San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. The Client contact specialist reports to Helpdesk Manager and is responsible for managing contacts received within the Trouble ticketing tool. His main responsibility is to resolve issues and answer inquiries received in timely and professional manner. **Responsibilities**: Receive, handle and...