IT Helpdesk Manager

hace 4 meses


San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started
- Responsible for overseeing Helpdesk Team Leader’s and related staff for the purposes of ensuring that helpdesk support and service levels are being met
- Assist the operational, support and management team to ensure all client receive the standard of service set out in the Company’s Mission Statement and Company Policy Complete all management duties including performance reviews, review and assign work as directed, and conduct training and coaching to team members
- Assist the global helpdesk, system admin and network team members by answering questions and providing support with work as required
- Assist with maintaining, inventorying (asset management) of IT Architecture consisting of telecom and IT cabling including deployment, management and maintenance of endpoints, portable devices, servers, data center and facility pertaining to IT supported areas.
- Develop strategies to enhance productivity or improve processes and procedures so that performance goals are met or exceeded
- Responsible for leveraging operational data and metrics to monitor team effectiveness
- Manage end to end helpdesk processes and maximize the use of our systems and technologies, ensuring effective processes
- Maintain business driven SLAs for Global Helpdesk Functions and IT Ticket assignment, triage and response
- Liaison helpdesk mission critical discovered issues through system admin and network team, in addition to business for awareness of IT Service impacting issues, and trends
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned

Education

University Degree or equivalent

Post-Secondary education in a related IT field and certifications.

Strong technical knowledge of Computer, Network, Security, Hardware, Software and Virtual Environments. Able to analyze helpdesk process and procedures and recommend possible improvements

Able to administer Windows Server and Domain Environment, and understand architecture services and domain security policies

Able to effectively troubleshoot and resolve issues as reported and/or escalate as required.

Experience

Minimum 5 year experience in an Information Technology role within the Organization

Previous supervisory experience in managing team of 7+ members

Proven experience in IT infrastructure planning and development.

Certificates, Licenses, & Registration:
There are no personal certification, licensing, or registration requirements for this job

Reports to: Director, IT


  • IT Helpdesk Manager

    hace 4 meses


    San Jose, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Responsible for overseeing Helpdesk Team Leader’s and related staff for the purposes of ensuring that helpdesk support and service...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    At Bill Gosling Outsourcing, we prioritize the professional growth of our employees. If you are looking to be part of a forward-thinking organization with a collaborative atmosphere, we encourage you to explore this opportunity. Oversee the Helpdesk Team Leaders and associated personnel to ensure that helpdesk support and service benchmarks are...


  • San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **MAKING LIVES BETTER, ONE CONNECTION AT A TIME** For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse,...

  • Helpdesk Team Leader

    hace 4 meses


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities - Be a part of our team! Bill Gosling Outsourcing is currently looking for a...


  • San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. - Helpdesk Support Specialist - Summary: **Responsibilities**: - Providing exceptional IT Services to...

  • Helpdesk Team Leader

    hace 4 meses


    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Responsible for overseeing Helpdesk related staff for the purposes of ensuring that helpdesk support and service levels are being met -...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    At Bill Gosling Outsourcing, we prioritize the professional growth of our team members. If you are looking to be part of a forward-thinking organization with a collaborative atmosphere, we encourage you to explore this opportunity. Key Responsibilities: Oversee the Helpdesk Team Leaders and associated personnel to ensure that helpdesk support and...


  • San José, Costa Rica IT France A tiempo completo

    Descripción del Puesto: Agente de Soporte N2 para Mesa de Servicio **Responsabilidades**: - Proporcionar soporte de nível 2 en el área de redes y servicios de TI. - Atender y resolver incidentes y solicitudes de manera eficiente y oportuna, a través de atención telefónica y herramientas de gestión de tickets. - Brindar un excelente servicio al...

  • IT Support Technician

    hace 3 meses


    San José, Costa Rica MedBill A tiempo completo

    Responsible to the IT Services Manager, this contracting position will provide second-level technical support of technology with Medbill and her MSP client organizations. **Main Job Tasks and Responsibilities** - Shared responsibility for front-line helpdesk support. - Handle support escalations. - Assistance with remote computer deployments. - Perform...

  • Helpdesk Agent

    hace 4 meses


    San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. The Client contact specialist reports to Helpdesk Manager and is responsible for managing contacts received within the Trouble ticketing tool. His main responsibility is to resolve issues and answer inquiries received in timely and professional manner. **Responsibilities**: Receive, handle and...

  • IT Advisor

    hace 1 día


    San José, San José, Costa Rica ATSG Corporation A tiempo completo

    IT Advisor PositionATSG Corporation is seeking an experienced IT Advisor to join our team in San Jose, Costa Rica. The successful candidate will provide technical support and guidance to our clients in the Central America Regional Security Initiative (CARSI) - Costa Rica task order.Key ResponsibilitiesProvide technical expertise and support to clients in the...


  • San José, Costa Rica Blueforce Inc A tiempo completo

    **BlueForce, Inc. **is seeking for **IT Specialists** to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as **San Jose, Costa Rica.** **General Duties and Responsibilities**: - Write the user manuals, programmer manuals, and all manual updates. - Assist and advise in the...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    At Bill Gosling Outsourcing, we prioritize the professional growth of our employees. If you are looking to be part of a dynamic team in a modern workplace, we encourage you to explore this opportunity. Key Responsibilities: Oversee the Helpdesk Team Leaders and associated personnel to ensure that helpdesk support and service standards are consistently...


  • San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas,...


  • San José, Costa Rica AstraZeneca A tiempo completo

    Join a global leader and make a more meaningful impact to patients’ lives_ **ABOUT ASTRAZENECA** AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading...

  • Nxc IT Service Manager

    hace 4 meses


    San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: The role of the IT Manager is to provide guidance, planning and oversight for the local IT service operations within BCG’s Costa Rica Nexus office. The Costa Rica IT Team is comprised of 2 IT Associates and supports a dynamic, growing office with 400+ business services staff. The IT Manager is a critical operational position within the...


  • San José, Costa Rica Bacardi A tiempo completo

    YOUR OPPORTUNITYAs Senior Analyst, IT Operations, you are a key resource in the SAP Application and Infrastructure Support structure. You proactively monitor, support and deliver technology infrastructure in the SAP Basis area, ensuring reliability and stability, with no business disruption. You ensure best and adequate support to all employees in your...

  • IT Manager

    hace 4 meses


    San José, Costa Rica CMA-CGM Costa Rica A tiempo completo

    **Acerca de la vacante**: **Funciones del Puesto**: General objective of the position: Supervises the IT activity of Central america.. Assists these teams to ensure IT is managed efficiently in terms of operations, infrastructure, users support, policies and costs **Requisitos del Puesto**: **Requirements**: Degree Required in IT IT and System Requirements:...

  • IT Manager

    hace 4 meses


    San José, Costa Rica CMA-CGM Costa Rica A tiempo completo

    ACERCA DE LA VACANTE Funciones del Puesto General objective of the position: Supervises the IT activity of Central america.. Assists these teams to ensure IT is managed efficiently in terms of operations, infrastructure, users support, policies and costs Requisitos del Puesto **Requirements**: Degree Required in IT IT and System Requirements: Proficient...

  • IT PMO Project Manager

    hace 4 meses


    San José, Costa Rica Emerson A tiempo completo

    **Principle functional responsibilities** - Adheres to Project Management standard processes established by the Program Management Office (PMO) - Follows the Emerson-established Project Delivery Guide. - Collaborates with peers for identification of continuous improvement opportunities within project management - Assesses projects to establish suitable...