Helpdesk Support Specialist
hace 3 días
TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Summary:
- Responsibilities:
- Providing exceptional IT Services to TransPerfect employees
- Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
- Responding to support requests on a daily basis
- Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
- Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.
- Provides support for web-based video conference services within the contact centers including driver and local software issues.
- About You:
- As a Helpdesk Support Specialist you are a:
- Creative thinker - You are curious and unafraid to ask questions
- Hard worker - You are industrious and diligent in everything you do
- Innovator - You are willing to initiate changes and introduce new ideas
- Your experience includes:
- Minimum Bachelor’s degree
- Experience with Microsoft Active Directory
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
- Knowledge of Mac OS X
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
- Knowledge of Virus and Spyware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to open a computer and replace defective components
- Ability to operate in a dynamic, fast-paced environment
- Ability to work in a team-oriented, collaborative environment
- Exceptional written, oral and interpersonal communication skills
- Exceptional customer service orientation
- Must be detail oriented
- A plus if you have:
- Working knowledge of a past Helpdesk/Support Ticketing system
- TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
-
Helpdesk Support Specialist
hace 19 horas
San José, Costa Rica Transperfect A tiempo completoTransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Summary:- Responsibilities:- Providing exceptional IT Services to TransPerfect employees- Installing and supporting...
-
San José, San José, Costa Rica Western Union A tiempo completoCompany OverviewAt Western Union, we are a FinTech leader using customer insights to improve financial services globally.We serve over 8,000 people in 200 countries and territories, providing innovative solutions for families, businesses, and organizations worldwide.Job SummaryWe are seeking a motivated Technical Support Specialist to join our End User...
-
IT Helpdesk Operations Manager
hace 5 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAt Bill Gosling Outsourcing, we are committed to fostering a culture of growth and development. Our team members enjoy working in a modern facility with a collaborative environment.Job Summary:The IT Helpdesk Manager will oversee the Helpdesk Team Leader and related staff to ensure helpdesk support and service levels are met. This role assists the...
-
It Helpdesk Team Leader
hace 23 horas
San José, Costa Rica Bill Gosling Outsourcing A tiempo completo**MAKING LIVES BETTER, ONE CONNECTION AT A TIME**For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.We strive to create a fun, diverse,...
-
Helpdesk Agent
hace 6 días
San José, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. The Client contact specialist reports to Helpdesk Manager and is responsible for managing contacts received within the Trouble ticketing tool. His main responsibility is to resolve issues and answer inquiries received in timely and professional manner. **Responsibilities**: Receive, handle and...
-
IT Support Specialist for End-User Computing
hace 5 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing prioritizes the professional growth of its employees. If you are interested in working with a company that values innovation and teamwork, click on the link below to learn more.We are expanding our team and seeking a skilled IT Support Specialist for end-user computing to join us.As an IT Support Specialist for end-user computing,...
-
Helpdesk Support For Low Code/No Code Applications
hace 23 horas
San José, Costa Rica Emerson A tiempo completo**In this Role, Your Responsibilities Will Be**:- Fix and resolve issues related to the low code/no code platforms.- Document all Helpdesk interactions and troubleshooting steps in the issue tracking system.- Collaborate with the development team to call out complex issues and suggest solutions.- Assist in the development and maintenance of user guides and...
-
Desktop Support Specialist
hace 7 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAbout UsAt Bill Gosling Outsourcing, we strive to create a fun, diverse, and engaging work environment that promotes both personal and professional growth. We aim to make a positive impact on our clients' lives by providing exceptional business solutions.Job OverviewThis Desktop Support Specialist position is responsible for providing technical assistance to...
-
Desktop Support Technician
hace 6 días
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! - Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice,...
-
Computer Infrastructure Specialist
hace 4 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAt Bill Gosling Outsourcing, we prioritize the growth and development of our employees. Our company culture emphasizes a collaborative work environment with modern facilities.Job Overview:The Desktop Support Technician role involves assisting the Helpdesk Support team with various tasks related to desktop support, including deploying workstations and...
-
Talent Support Specialist
hace 23 horas
San José, Costa Rica Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...
-
Support Specialist
hace 2 días
San José, Costa Rica E2E TECHNOLOGY SOLUTIONS A tiempo completoACERCA DE LA VACANTE Funciones del Puesto Ensure customer satisfaction of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe, and timely closure. Identify, analyze, troubleshoot, and solve software and hardware issues for voice, internet, or data installation and connection issues for...
-
Technical Support Specialist
hace 5 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients...
-
E-commerce Support Specialist
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany Overview:The Amzn Support Srvcs Costa Rica team plays a vital role in supporting the Amazon US Grocery Delivery business and its various verticals, including vendor, instock, and marketing managers. Our team's primary objective is to ensure seamless customer experiences.Job Description:We are seeking a highly skilled E-commerce Support Specialist to...
-
HR Support Specialist for International Teams
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amzn Support Srvcs Costa RicaWe are seeking an HR Support Specialist to join our team in Costa Rica. This role is a great opportunity to work with international teams and provide support to Amazon employees.
-
HR Specialist
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany OverviewAmzn Support Srvcs Costa Rica is a dynamic organization committed to delivering exceptional support experiences for Amazon employees.Job DescriptionWe are seeking an HR Specialist to join our team, providing expert support and issue resolution to Amazon Corporate employees via various contact channels. This role offers the opportunity to...
-
Wh - Senior It Specialist
hace 23 horas
San José, Costa Rica Blueforce Inc A tiempo completo**BlueForce, Inc. **is seeking for **IT Specialists** to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as **San Jose, Costa Rica.****General Duties and Responsibilities**:- Write the user manuals, programmer manuals, and all manual updates.- Assist and advise in the implementation...
-
Customer Support Specialist
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amzn Support Srvcs Costa Rica, we are dedicated to providing world-class support to our global partners. We are seeking a highly skilled Customer Support Specialist to join our team and contribute to our mission of delivering exceptional service.**Company Overview:**Our company acts as the primary interface between Amazon and our Sellers and Vendors. We...
-
Enterprise SharePoint Specialist
hace 6 días
San José, San José, Costa Rica Gensler A tiempo completoYour RoleWe are seeking a highly skilled Enterprise SharePoint Specialist to join our team. In this role, you will be responsible for the administration and maintenance of our Office 365 and SharePoint online environment.Key Responsibilities:Ensure the operational health of the SharePoint online environment including security, availability, performance,...
-
Help Desk Support Specialist
hace 5 días
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Position responsibilities: - Providing exceptional IT Services to TransPerfect employees - Installing and...