IT Support Engineer I, IT Services
hace 2 días
Associate’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience
- Advanced experience with one or more of the following Operating Systems; Windows, Mac OS, Linux
- Intermediate experience with one or more of the following Active Directory, Exchange Management, and SharePoint Management
- Intermediate experience in executing and understanding scripting and configuration management tools
- Strong troubleshooting skills of very complex systems while being resourceful
- Ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
Job summary
Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support Engineer I spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer I will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
**Responsibilities include**:
- Provides Escalations Support through chat, phone, and tickets handling complex issues requiring advanced troubleshooting skills to Amazon corporate employees worldwide.
- Provides clear communication to customers ensuring they understand what the issue is, how it was resolved, and ability to share self-service options if available.
- Analyzes problems, identifies resources to solve, works through proposed fixes, and follows up with customer to ensure the problem has been resolved.
- Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact.
- Updates and creates standard operating procedures (SOP) to improve the teams' knowledge through knowledge management.
- Manages a fluctuating case count of trouble tickets ensuring the customer is always updated on next steps through resolution.
- Maintains current knowledge of relevant policies in order to provide technically accurate solutions to customers.
- Documents chat, call, and ticket logs with accurate and summarized details.
- Provides OnCall Escalations Support for multiple teams within IT Services.
- Assists with coaching and developing talent at the role level.
- Assists with technical projects.
- Bachelor’s degree in Computer science or IT related field, or 4+ year’s IT systems or relevant experience
- Advanced experience with two or more of the following Operating Systems; Windows, Mac OS, Linux
- Advanced experience with Active Directory, Exchange Management, and SharePoint Management
- Advanced experience in executing and understanding scripting and configuration management tools
-
It Support Engineer
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience.- 2+ years of experience in technical support environment focused on infrastructure support.Must have knowledge in two or more of the following technical domains- Compute (Server and virtual machines.Wintel/*nix)- Networking (Fundamentals)- Audio Visual...
-
IT Support Engineer
hace 2 días
San José, Costa Rica ELEMENTS Global Services A tiempo completo**Company Summary** Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to...
-
IT Support Engineer
hace 2 días
San José, Costa Rica Elements Global Services A tiempo completo**Company Summary** Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to...
-
Senior IT Support Engineer
hace 7 días
San José, San José, Costa Rica Emerson A tiempo completoCompany OverviewAt Emerson, we are committed to delivering exceptional support services to our clients. Our team of experienced professionals is dedicated to providing timely and effective solutions to a wide range of technical issues.Job DescriptionWe are seeking a highly skilled Senior IT Support Engineer to join our team. As a key member of our support...
-
IT Support Specialist
hace 3 días
San José, Costa Rica WPP A tiempo completo**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...
-
IT Support Assoc I
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic Qualifications 6+ months of experience in IT help-desk or desk-side environment. Advanced written and spoken English and Spanish level. High School diploma Experience in Windows, Mac OS environments Proven ability to communicate with technical and non-technical staff. Job summary External Job Description Amazon's IT Support is the first point of...
-
IT Support Assoc Ii
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) - 4+ years of experience troubleshooting skills in a multi-user high availability environment - 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP - 4+ years of experience in PC repair,...
-
It Services Technician
hace 5 días
San José, Costa Rica Imprivata A tiempo completoCome join a winning team!Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare.Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common.A passion for our...
-
Senior Manager, IT Shared Services
hace 1 semana
San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
It Business Analyst I
hace 5 días
San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...
-
It Support Engineer
hace 5 días
San José, Costa Rica Atlas Hxm A tiempo completoWe believe in a world where growth thrives across borders and cultures.That's why our Founder and CEO Rick Hammell started Atlas, coining the term Employer of Record (EOR) simultaneously.As an EOR, Atlas employs people to work for companies anywhere in the world.Before we came along, the only businesses offering a similar solution were essentially...
-
IT Infrastructure Delivery Specialist
hace 7 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amzn Support Srvcs Costa RicaWe are a team of dedicated professionals passionate about helping people solve IT problems and love being part of an exciting and innovative environment.Job SummaryWe are seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer - Corporate Infrastructure...
-
It Support Technician
hace 5 días
San José, Costa Rica Medbill A tiempo completoResponsible to the IT Services Manager, this contracting position will provide second-level technical support of technology with Medbill and her MSP client organizations.**Main Job Tasks and Responsibilities**- Shared responsibility for front-line helpdesk support.- Handle support escalations.- Assistance with remote computer deployments.- Perform desktop...
-
IT Support Associate Ii
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo1+ years of experience in IT help-desk or desk-side environment - Advanced written and spoken English level - High School diploma - Experience in Windows, Mac OS environments - Proven ability to communicate with technical and non-technical staff Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support...
-
It Software Developer I
hace 5 días
San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...
-
IT Infrastructure Support Specialist
hace 6 días
San José, San José, Costa Rica Akamai A tiempo completoAbout AkamaiWe're a global technology company that delivers fast, smart and secure intelligent edge solutions to our customers.Our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.The RoleWe're seeking an experienced IT Infrastructure Support Specialist to...
-
It Solutions Engineer
hace 5 días
San José, Costa Rica Atlas Technology Solutions A tiempo completoWe believe in a world where growth thrives across borders and cultures.As an EOR, Atlas employs people to work for companies anywhere in the world.Before we came along, the only businesses offering a similar solution were essentially brokers.They'd outsource your HR and payroll services to third-party providers in different countries.Today, we're the only...
-
IT Support Specialist
hace 1 semana
San José, Costa Rica Gensler A tiempo completoYour Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...
-
IT Support Specialist
hace 4 días
San José, Costa Rica Gensler A tiempo completoYour Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...
-
It Software Developer I
hace 5 días
San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...