IT Support Engineer I, IT Services

hace 2 semanas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Associate’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience
- Advanced experience with one or more of the following Operating Systems; Windows, Mac OS, Linux
- Intermediate experience with one or more of the following Active Directory, Exchange Management, and SharePoint Management
- Intermediate experience in executing and understanding scripting and configuration management tools
- Strong troubleshooting skills of very complex systems while being resourceful
- Ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills

Job summary
Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support Engineer I spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer I will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.

Key job responsibilities

**Responsibilities include**:

- Provides Escalations Support through chat, phone, and tickets handling complex issues requiring advanced troubleshooting skills to Amazon corporate employees worldwide.
- Provides clear communication to customers ensuring they understand what the issue is, how it was resolved, and ability to share self-service options if available.
- Analyzes problems, identifies resources to solve, works through proposed fixes, and follows up with customer to ensure the problem has been resolved.
- Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact.
- Updates and creates standard operating procedures (SOP) to improve the teams' knowledge through knowledge management.
- Manages a fluctuating case count of trouble tickets ensuring the customer is always updated on next steps through resolution.
- Maintains current knowledge of relevant policies in order to provide technically accurate solutions to customers.
- Documents chat, call, and ticket logs with accurate and summarized details.
- Provides OnCall Escalations Support for multiple teams within IT Services.
- Assists with coaching and developing talent at the role level.
- Assists with technical projects.
- Bachelor’s degree in Computer science or IT related field, or 4+ year’s IT systems or relevant experience
- Advanced experience with two or more of the following Operating Systems; Windows, Mac OS, Linux
- Advanced experience with Active Directory, Exchange Management, and SharePoint Management
- Advanced experience in executing and understanding scripting and configuration management tools


  • It Av Support Eng I

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    BA/BS degree in a related technical field, or equivalent industry experience.- 2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems.- Proven experience troubleshooting, diagnosing and understanding signal flow.- Experience working with AV technologies such...

  • It Support

    hace 3 semanas


    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...

  • IT Support Engineer

    hace 2 semanas


    San José, Costa Rica ELEMENTS Global Services A tiempo completo

    **Company Summary** Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to...

  • IT Support Engineer

    hace 2 semanas


    San José, Costa Rica Elements Global Services A tiempo completo

    **Company Summary** Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally. Our mission is simple. To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to...


  • San José, San José, Costa Rica Sonda It A tiempo completo

    Resumen del PuestoSonora It busca un Supervisor de Servicios con experiencia en la administración de redes y sistemas informáticos.Este es un puesto ideal para profesionales ambiciosos que buscan un nuevo desafío y queremos impulsar su carrera.En Sonora IT estamos comprometidos con la innovación y la transformación. Nuestro equipo cuenta con expertos en...

  • It Support

    hace 1 semana


    San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    An Importan company is looking for an IT Support with advanced English.Provide Help Desk Support onsite for all client employees and contractors.The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving desktop,...

  • It Support Assoc I

    hace 2 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications6+ months of experience in IT help-desk or desk-side environment.Advanced written and spoken English and Spanish level.High School diplomaExperience in Windows, Mac OS environmentsProven ability to communicate with technical and non-technical staff.Job summaryExternal Job DescriptionAmazon's IT Support is the first point of contact for...

  • It Support Engineer

    hace 3 semanas


    San José, San José, Costa Rica Elements Global Services A tiempo completo

    **Company Summary**Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally.Our mission is simple.To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to EXPAND...

  • IT Support Specialist

    hace 2 semanas


    San José, Costa Rica WPP A tiempo completo

    **WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...

  • Gestor de Redes

    hace 13 horas


    San José, San José, Costa Rica Sonda It A tiempo completo

    Nuestra EmpresaSonora IT es una empresa líder en servicios de TI que ofrece soluciones innovadoras para empresas y organizaciones.Nuestro equipo está compuesto por expertos en tecnología que trabajan juntos para crear soluciones efectivas y mejorar la eficiencia.Nuestra misión es brindar soluciones integrales que satisfagan las necesidades de nuestros...

  • IT Support Assoc Ii

    hace 3 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    4+ years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) - 4+ years of experience troubleshooting skills in a multi-user high availability environment - 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP - 4+ years of experience in PC repair,...

  • IT Support Assoc I

    hace 3 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Basic Qualifications 6+ months of experience in IT help-desk or desk-side environment. Advanced written and spoken English and Spanish level. High School diploma Experience in Windows, Mac OS environments Proven ability to communicate with technical and non-technical staff. Job summary External Job Description Amazon's IT Support is the first point of...

  • Network Engineer

    hace 18 horas


    San José, San José, Costa Rica Nitel A tiempo completo

    Job Description:We are seeking an experienced Network Engineer to join our team as an IT Support specialist. In this role, you will be responsible for providing 24/7 on-call support, monitoring network performance, and troubleshooting complex network issues.Key Responsibilities:Support 24/7 engineer on-call requirementsMonitor NMS for faults and alerts, and...


  • San José, Costa Rica Emerson A tiempo completo

    **Specific Responsibilities** - IT Services Support Administration - Plays a key role in the onboarding of acquisitions or new services to the Service Desk and to the ITSM Platform ensuring pertinent requirements are in place to ensure smooth go live. - Requirements would include but not limited to knowledge articles, work instructions, setting up of...

  • IT Support Specialist

    hace 19 horas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica seeks a highly skilled IT Support Assoc II to provide exceptional technical assistance to its employees.The ideal candidate will possess excellent communication skills, a high degree of technical aptitude, and the ability to manage large projects with minimal guidance. We are looking for someone who can troubleshoot difficult IT...

  • It Services Technician

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning teamHere at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare.Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common.A passion for our...

  • IT Support Technician

    hace 4 semanas


    San José, Costa Rica MedBill A tiempo completo

    Responsible to the IT Services Manager, this contracting position will provide second-level technical support of technology with Medbill and her MSP client organizations. **Main Job Tasks and Responsibilities** - Shared responsibility for front-line helpdesk support. - Handle support escalations. - Assistance with remote computer deployments. - Perform...


  • San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • IT Support Associate Ii

    hace 3 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1+ years of experience in IT help-desk or desk-side environment - Advanced written and spoken English level - High School diploma - Experience in Windows, Mac OS environments - Proven ability to communicate with technical and non-technical staff Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support...


  • San José, San José, Costa Rica Reclutamiento It A tiempo completo

    Professional Growth, stability and Development, we are a telecommunications company partner elite for Microsoft, Google, Cisco, HP and other, we search remote Technical support Specialist to work with one of the biggest customer in San José Costa Rica as a technical support and network Specialist.**Offer**:*Ammount range 750 to 850 USD at month, Benefits...