IT Support Technician

hace 6 meses


San José, Costa Rica MedBill A tiempo completo

Responsible to the IT Services Manager, this contracting position will provide second-level technical support of technology with Medbill and her MSP client organizations.

**Main Job Tasks and Responsibilities**
- Shared responsibility for front-line helpdesk support.
- Handle support escalations.
- Assistance with remote computer deployments.
- Perform desktop troubleshooting.
- IT project planning and consulting for Medbill and her clients.
- Install and maintain network infrastructure including firewalls and VPN.
- SQL Database maintenance.
- Interface with vendors for purchases and support incidents.
- Management/Support for Azure resources.
- Perform IT Security tasks such as SOC responses to SIEM and EDR tools.
- Perform security hardening of servers and workstations.
- Assist with IT-related compliance for HIPAA standards.
- Develop SOPs to streamline support processes.
- Produce documentation for processes and solutions.
- Other duties as required.

**Education and Experience**
- Degree in Computer Science or equivalent
- Customer service experience is a must

**Key Competencies**
- Well organized and good time management
- Excellent verbal and written communication skills
- Critical thinking (problem analysis and problem-solving skills)
- Excellent customer service
- Able to work well in a team and provide knowledge transfer to other team members

**Technical Competencies**
- Microsoft Active Directory and Entra ID
- Microsoft Windows / Office 365
- Windows Server 2012+
- Network Concepts (DNS, DHCP, Routing, Firewalls, VPN)
- Security Operations
- Disaster recovery and Business Continuity planning and testing

**Job Types**: Full-time, Contract

Pay: ₡1,300,000.00 - ₡1,400,000.00 per month

Application Question(s):

- What are your salary expectations?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Help desk: 3 years (preferred)
- System administration: 3 years (preferred)
- Active Directory: 3 years (preferred)
- Networking: 3 years (preferred)


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