Cloud Services Technician

hace 5 días


San José, San José, Costa Rica Softwareone A tiempo completo

Join our team as a Cloud Services Technician and contribute to delivering exceptional technical support to our clients. In this role, you will work closely with internal teams to troubleshoot and resolve complex IT issues.

Main Responsibilities:

  • Analyze and resolve IT-related problems using advanced tools and techniques.
  • Collaborate with colleagues to develop and implement process improvements.
  • Develop and maintain detailed documentation to ensure seamless knowledge transfer.

Requirements:

  • 2+ years of experience in IT support, preferably with cloud-based services.
  • Strong analytical and problem-solving skills.
  • Familiarity with ServiceNow or similar ticket management tools.

What We Offer

  • A collaborative and dynamic work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including employee recognition programs.


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