It Services Technician

hace 5 días

San José, San José, Costa Rica Imprivata A tiempo completo

Come join a winning team
Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare.
Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common.
A passion for our mission.
A strong sense of integrity.
A belief that we're making a positive impact and a commitment to having fun.
We are seeking an IT Services Technician to join our team.
This is a hybrid opportunity based out of San Jose, Costa Rica.
**Job Summary**

The IT Services Technician provides customer-focused, single-point-of-contact for quality IT services and support.
This position is also responsible for receiving, prioritizing, diagnosing, addressing and escalating support requests from on-site and remote users company wide.
Support includes but is not limited to: PCs, Macs, VDI, mobile and desk phones, network equipment, and related peripherals.
This position will report to the Manager, IT Service Desk

**Duties and Responsibilities**
- Support PCs, Macs, mobile phones, network equipment, and related peripherals.
- Constantly prioritizes requests based on business needs.
- Follow up with users, conveying solutions and facilitating their implementation.
- Escalate highly technical problems to more senior IT staff to facilitate expeditious user resolution.
- Receive escalated requests from more junior staff.
- Work with third party providers to troubleshoot, diagnose, and resolve/repair issues.
- Maintain the integrity of IT request database through accurate and timely updates.
- Complete assignments using established policies and standard operating procedures.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the users on the network.
- Flexibility in adjusting to the adjustment of priorities based on business needs.
- May assist in building machines for new hires and existing employees.
- May assist in writing, updating and distributing end user documentation and IT Service desk standard operating procedures.
- May prepare routine reports that provide insight into IT requests, their resolution and emerging patterns.
**Qualifications**
- Must be fluent in Spanish and English
- Bachelor's degree in an applicable technical field or equivalent years of relevant experience.
- Minimum 2 years' experience supporting PCs, Macs, phones (iOS and Android), network equipment, and related peripherals.
- Familiarity with Virtual Desktop Infrastructure (VDI) is a plus.
- Must be able to work creatively, calmly, flexibly and under tight deadlines in order to respond quickly and positively to shifting/multiple demands and opportunities.
- A self-starter and team player, customer service oriented and someone who can multi-task.
Can work independently as well as in a team environment.
- Passion for learning about technology.
**Working Conditions**
- This role requires a local presence in the office at least 4 days a week.
- Must live in, or near San Jose to support local office in Costa Rica
- Assignments require extensive work using a computer.
- Responsibilities may require evening and weekend work in response to the needs of the systems being supported as well as the ability to be part of an on-call rotation.
- Some travel may be required.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun.
If you have the skills and qualifications as we have described above, we want to hear from you
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
LI-Hybrid

  • Associate Cloud Services Technician

    hace 3 días

    San José, San José, Costa Rica Softwareone A tiempo completo

    Company OverviewSoftwareONE is a global leader in software licensing and cloud solutions. Our mission is to help organizations achieve their technology goals through innovative solutions and exceptional customer service. Job Description We are seeking a highly motivated and skilled Associate Cloud Services Technician to join our team. This is a full-time,...

  • IT Service Desk Technician

    hace 2 días

    San José, San José, Costa Rica Emerson A tiempo completo

    **Job Summary**We are looking for a highly motivated and organized IT Service Desk Technician to join our team at Emerson. In this role, you will be responsible for providing technical support to our clients via remote desktop connections, ensuring timely resolutions and escalating complex issues to higher-level teams.**Responsibilities**Assess and respond...

  • Technical Support Technician

    hace 6 días

    San José, San José, Costa Rica Western Union A tiempo completo

    **Technical Support Technician - Santa Ana, Costa Rica**Are you confident in your ability to help and educate those with Computer and IT issues?Are you ready to be a part of a global team, working for a dynamic company in an attractive sector?Join Western Union as Technical Support Technician.**Motivated by our values: purpose driven, globally minded, and...

  • Desktop Support Technician

    hace 2 semanas

    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedBill Gosling Outsourcing is currently looking for a Desktop Support Technician to add to our Team.- We are still growing with new and exciting...

  • Technical Support Technician

    hace 2 semanas

    San José, San José, Costa Rica Western Union A tiempo completo

    Technical Support Technician (Help Desk) - Santa Ana, Costa RicaDo you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively?Are you ambitious about joining a truly innovative, global organization?Join Western Union as a Technical Support Technician.Western Union powers your pursuit.As a Technical Support...

  • Desktop Support Technician

    hace 3 semanas

    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedWe are still growing with new and exciting opportunities - Be a part of our teamBill Gosling Outsourcing is currently looking for a Desktop Support...

  • Technical Support Technician, End User Helpdesk

    hace 5 días

    San José, San José, Costa Rica Western Union A tiempo completo

    **Technical Support Technician, Western Union End User Helpdesk - Santa Ana, Costa Rica**Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively?Are you ambitious about joining a truly innovative, global organization?Join Western Union as a Technical Support Technician.**Motivated by our values: purpose...

  • It Support

    hace 1 semana

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...

  • IT Lan Services Coordinator

    hace 7 días

    San José, San José, Costa Rica Emerson A tiempo completo

    Role OverviewThe IT Lan Services Coordinator plays a critical role in ensuring the smooth operation of Emerson's LAN infrastructure. This position involves working closely with cross-functional teams to identify and address network-related issues, as well as collaborating with external partners to maintain and improve network performance.Responsibilities...

  • Support Technician

    hace 1 semana

    San José, San José, Costa Rica Johnson Controls A tiempo completo

    Support Technician - WD30138662041*****Goal**Provide customer support for the Navigator Platform for Application Engineering Division.**Essential Functions**- Perform online (TeamViewer) customer technical support as needed.- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.- Aid in determining root...

  • IAM Security Technician

    hace 2 días

    San José, San José, Costa Rica Micro Focus A tiempo completo

    **Identity and Access Management (IAM) Expert Wanted**We are seeking an experienced IAM Security Technician to join our CyberRes SaaS organization. As a key member of our team, you will provide customer and cloud infrastructure support for our Change Guardian product offering.This role offers an excellent opportunity to increase your existing IAM, AWS, and...

  • It Help Desk Technician

    hace 3 semanas

    San José, San José, Costa Rica Modsquad A tiempo completo

    Do you love working with technology?Are you the "go to" person when your family or friends have their technology related issues?Are you looking for a fun and dynamic work environment, where you can use your technical abilities and constantly challenge yourself?If you answered **YES** to those questions, then ModSquad's IT Helpdesk is looking for youAs a...

  • IT Service Delivery Specialist

    hace 6 días

    San José, San José, Costa Rica Western Union A tiempo completo

    About UsAt Western Union, we believe in the power of money to transform lives. We're a FinTech leader that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.We're a team of over 8,000 people serving 200 countries and territories,...

  • Desktop Support Technician

    hace 2 semanas

    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **MAKING LIVES BETTER, ONE CONNECTION AT A TIME**For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.We strive to create a fun, diverse,...

  • IT Infrastructure Technician

    hace 5 días

    San José, San José, Costa Rica Emerson A tiempo completo

    About the RoleThe Technical Support Specialist will play a key role in ensuring the timely and effective resolution of customer issues. The ideal candidate will have excellent problem-solving skills, strong analytical abilities, and a keen attention to detail.ResponsibilitiesProvide technical support via remote connection tools to customers experiencing...

  • Corporate IT Technician

    hace 3 días

    San José, San José, Costa Rica Datasite A tiempo completo

    Career OpportunitiesDatasite is committed to providing a comprehensive range of benefits to its employees, including competitive salaries, a dynamic work environment, and opportunities for career growth and development.In this role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional...

  • IT Support Technician

    hace 5 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    In this role, you'll be part of our dynamic Customer Service & Support (CSS) team at Microsoft, where you'll play a vital role in delivering world-class customer experiences.Role Summary:You will work closely with our customers to troubleshoot and resolve technical issues, leveraging your analytical skills and technical expertise to drive efficient...

  • IT Support Specialist

    hace 39 minutos

    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the RoleBilling Gosling Outsourcing is seeking a highly skilled Desktop Support Technician to join our team. The successful candidate will provide technical assistance and support for end-users within our organization.

  • IT Specialist Role

    hace 5 días

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    World Fuel Services is a recognized global energy management company operating in a fast-paced environment where innovation drives growth.About the JobThis entry-level position involves developing and maintaining documentation or user manuals in an agile environment with a strong emphasis on teamwork and collaboration.ResponsibilitiesFrequently interact with...

  • It Professional I

    hace 23 horas

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    **Job Overview**At World Fuel Services, we're committed to delivering innovative solutions that drive growth and success. We're seeking a talented It Software Developer I to join our team and contribute to our mission.This role involves collaborating with cross-functional teams to develop and maintain software applications and systems. The ideal candidate...