It Help Desk Technician

hace 3 días


San José, San José, Costa Rica Modsquad A tiempo completo

Do you love working with technology?
Are you the "go to" person when your family or friends have their technology related issues?
Are you looking for a fun and dynamic work environment, where you can use your technical abilities and constantly challenge yourself?
If you answered **YES** to those questions, then ModSquad's IT Helpdesk is looking for you
As a member of the **IT Helpdesk**, you'll be a vital lifeline to **ModSquad** and a highly-valued partner to our system administrators.
The IT department has steadily grown over the past few years to include a unique mix of Dollywood enthusiasts, DJs, Extra Life streamers, pet lovers, failed writers (clearly), and a whole host of optimistic future-dwellers with a thirst for continuous improvement.
We like to think we're not your average IT group.
Having a good deal of fun while dealing with cutting edge technologies, is what makes us unique.
You'll find no dusty servers, ancient directory implementations, or rolling computer carts here.
You bring your communication skills, empathy, and a sense of humour, and we'll provide an environment in which you can learn a great deal, as you contribute your already significant skills to the budding ModSquad technical empire.
**Working Hours**:
8 am - 5 pm, Pacific Time (time is inclusive of 1-hour lunch).
May need to work outside these hours as well as weekends when needed.
**Location**:
Santa Ana, San Jose, CR

**Responsibilities**:

- Provide onsite and remote support for technology issues, including - software, hardware, and networking
- Patch systems such as desktops, laptops, mobile devices, peripherals, networks, and related software, when present at an Operations Centre
- Log and track inquiries using Zendesk and relevant systems
- Provide guidance to other tiers of support
- Be available to work on-site and full-time at our beautiful new Santa Ana office
- Research new technologies to provide recommendations for improvement of existing systems
**Experience and Skills Required**:

- Minimum of 2 years technical experience troubleshooting issues related to both Windows, Mac and mobile devices
- Minimum 1 year experience troubleshooting network-related issues pertaining to TCP/IP, DNS, DHCP, VPN's, Firewalls, Routers, Switches, WAP's, or Structured Cabling
- Have an analytical approach to problem solving
- Excellent time management and organizational skills
- Experience working with a ticketing solutions like Zendesk, Fresh Desk
- Must be a good team player and eager to collaborate with others to accomplish the team's objectives
- Strong sense of personal accountability with the ability to work independently
- Customer-focused, with excellent communication skills
**Educational Requirements**:

- CompTIA A+ certificate or any equivalent certification or formal training
- High School or equivalent diploma
**What Would Make You Awesome**:

- Passionate about tech and helping others solve their technology-related concerns
- Being able to make your peers laugh, and a keen sense of humour
- Aren't afraid to let your GEEK flag fly, a love for all things techie, gaming, and digital

**About ModSquad**:
ModSquad is a global provider of managed digital engagement services.
Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Zendesk, and Topps, to name a few.
We bring companies closer to their customers than ever before.
From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work.
With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.



  • San José, San José, Costa Rica It Link Now, Llc A tiempo completo

    **Job Description**As a Help Desk Technician at It Link Now, LLC, you will be responsible for providing technical support to our clients. This includes troubleshooting hardware and software issues, installing and configuring IT equipment, and collaborating with other team members to resolve complex technical problems.**Responsibilities:**Respond to client...


  • San José, San José, Costa Rica Emerson A tiempo completo

    The IT Service Desk Technician at Emerson is an essential role that requires strong technical expertise and excellent communication skills. As a key member of our IT team, you will be responsible for providing first-line technical support, resolving technical issues, and delivering high-quality customer experiences.Responsibilities:Provide technical...

  • IT Help Desk Manager

    hace 1 día


    San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **About Dwellworks Costa Rica Ltd:**We are a dynamic and passionate team driven by hard work and integrity. We search for talented individuals who are hungry to learn and grow with us.**Job Description:**The IT Help Desk Analyst will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service...


  • San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **Job Summary**We are seeking a skilled IT Help Desk Support associate to manage third-party independent consultants' help desk operations. This role requires exceptional customer service skills, ability to interact with users at all levels, and proficiency in Office 365, Office Products, Fuze, Video Conferencing, and Service Engine.

  • IT Support Specialist

    hace 1 día


    San José, San José, Costa Rica It Link Now, Llc A tiempo completo

    **Company Overview**About It Link Now, LLC:We are a dynamic Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. Our mission is to provide exceptional service, innovative solutions, and foster a collaborative work environment.**Position Summary**We seek a skilled and motivated Help Desk Technician to join our team. As...

  • It Help Desk Analyst

    hace 4 semanas


    San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **OUR POSITION IN A NUTSHELL**:**YOUR FOOTPRINT AT DWELLWORKS**:The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.**WHAT YOU WILL ACCOMPLISH**:- Manage help desk for third party independent consultants including management of major roll-outs to...


  • San José, San José, Costa Rica Emerson A tiempo completo

    At Emerson, we're seeking a highly skilled Help Desk Support Specialist to join our team. As a key member of our service desk, you will be responsible for providing top-notch customer support and resolving technical issues in a timely and professional manner.Key Responsibilities:Monitor and respond to incoming tickets, ensuring prompt resolution of customer...

  • Help Desk Specialist

    hace 22 horas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    **Job Description: Help Desk SpecialistTek Experts is looking for a Help Desk Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer experiences, resolving technical issues, and collaborating with internal stakeholders.The ideal candidate will have:Excellent communication and...

  • It Services Technician

    hace 3 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning teamHere at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare.Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common.A passion for our...

  • It Help Desk Agent

    hace 3 semanas


    San José, San José, Costa Rica Crg Solutions A tiempo completo

    Be part of our team and help us evaluate, document, check and resolve different incidents and/or requirements that have been escalated through the Help Desk.Be in charge of effectively using the company's monitoring tools for the reactive and proactive detection of incidents by using the different indicators of the company (network performance, physical...

  • Help Desk Professional

    hace 22 horas


    San José, San José, Costa Rica Officespace Software A tiempo completo

    Create a Better WorkplaceAt OfficeSpace, we are committed to creating a better workplace for everyone. Our innovative platform and invested team help companies achieve their goals and succeed in a rapidly changing environment.About the RoleThis Help Desk Professional position involves working with clients to resolve technical issues and provide outstanding...

  • Help Desk Specialist

    hace 1 día


    San José, San José, Costa Rica Johnson Controls A tiempo completo

    Job OverviewWe are seeking a highly skilled Help Desk Specialist to join our team at Johnson Controls. In this role, you will provide technical support for our customers using the Navigator Platform.Key ResponsibilitiesProvide online customer technical support as needed using TeamViewer.Collaborate with development engineering and 3rd party suppliers to...

  • Help Desk Engineer

    hace 5 días


    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    Job SummaryThe Service Desk User Support Specialist I ensures accurate computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, detailing, and actively resolving end-user help requests and raising incidents when considered appropriate and necessary to maintain SLA expectations.High School Diploma...

  • Help Desk Technician

    hace 5 días


    San José, San José, Costa Rica Transperfect A tiempo completo

    About TransPerfectTransPerfect is a global leader in language and content management solutions. Our mission is to provide high-quality services that exceed our clients' expectations.Job Summary:We are seeking a skilled Helpdesk Support Specialist to join our team. As a Helpdesk Support Specialist, you will be responsible for providing technical support to...

  • Help Desk Technician

    hace 22 horas


    San José, San José, Costa Rica Vig A tiempo completo

    Vig seeks a talented Technical Support Level 1 to deliver exceptional customer support. As a key member of our team, you'll ensure that our products meet the highest standards of quality and performance.Key Responsibilities:Provide timely and effective technical support to internal business unitsCollaborate with cross-functional teams to identify and resolve...

  • Help Desk Professional

    hace 2 días


    San José, San José, Costa Rica Joby Aero, Inc. A tiempo completo

    About Avionyx S.A.: We are a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation. Our company has over 30 years of experience in providing expert services for eVTOL/UAM, rotorcraft, and fixed-wing aircraft.Job Overview:As an IT Service Desk Administrator, you will be responsible for providing technical support to...


  • San José, San José, Costa Rica Western Union A tiempo completo

    **Global Technical Help Desk Representative - Costa Rica**We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career.About the Role:As a Global Technical Help Desk Representative, you will provide technical support services to our clients via phone, email, and chat.You...


  • San José, San José, Costa Rica Qorvo A tiempo completo

    **About the Role**We are looking for a skilled IT Infrastructure Technician to join our team at Qorvo. In this role, you will be responsible for maintaining and supporting our IT systems, networks, and hardware.You will provide technical assistance to users, resolve hardware and software issues, and ensure that our IT infrastructure runs smoothly and...


  • San José, San José, Costa Rica Joby Aviation A tiempo completo

    Joby Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...


  • San José, San José, Costa Rica It Link Now, Llc A tiempo completo

    **Technical Support Role**We are seeking a skilled Technical Support Engineer to join our team at It Link Now, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and collaborating with other team members to resolve complex technical problems.**Key...