It Help Desk Agent
hace 19 horas
Be part of our team and help us evaluate, document, check and resolve different incidents and/or requirements that have been escalated through the Help Desk.
Be in charge of effectively using the company's monitoring tools for the reactive and proactive detection of incidents by using the different indicators of the company (network performance, physical device problems, among others.
Devices are made up, but not limited to switches, routers, firewalls, servers.
**Requirements**:
- **Fluent in English.
High Proficiency level (must)**:
- High School diploma (must)
- **Full schedule flexibility.
Able to work on weekends and nightshifts.
**:
- **Able to work in our offices at San Pedro, San Jose.
**:
- **Knowledge in computer hardware and software (must).
**:
- **Experience in Office 365.
**:
- **Knowledge in Active Directory.
**:
- Customer service experience (must)
- Related studies in System Engineering (desirable)
- CCNA modules (desirable)
- ITIL Foundations (desirable)
- Knowledge in Collaboration technologies (IP phone) (desirable)
- Experience with Ticketing systems (desirable)
- Able to work under pressure
**Responsibilities**:
- Responsible for compliance with the Service Level Agreements of the tickets assigned to them
- Responsible for sending notifications of severities to the different clients in case there are critical incidents within their infrastructure
- Responsible for providing on-site and remote support to the different requests that enter the Advanced Response Center
- Inform your immediate supervisor of any operational anomaly within the department
- Comply with the required documentation requirements defined within the department's operating standards.
-
Agente De Service Desk
hace 23 horas
San José, Costa Rica Sonda It A tiempo completo**AGENTE DE SERVICE DESK****Vive **la experiência SONDA****¡Aquí transformas tu carrera!****¿Por qué ser parte de SONDA?**Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino...
-
It Help Desk Analyst
hace 24 horas
San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo**OUR POSITION IN A NUTSHELL**:**YOUR FOOTPRINT AT DWELLWORKS**:The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.**WHAT YOU WILL ACCOMPLISH**:- Manage help desk for third party independent consultants including management of major roll-outs to...
-
Level 1-2 Help Desk Technician
hace 24 horas
San José, Costa Rica It Link Now, Llc A tiempo completoAbout Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients.We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.Position Overview: We are seeking a skilled and motivated Level 1 or 2 Help Desk Technician to join our...
-
Help Desk Agent
hace 17 horas
San José, Costa Rica JLL A tiempo completoAbout JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...
-
IT Support Specialist
hace 4 días
San José, San José, Costa Rica Arb Call Facilities A tiempo completoAt Arb Call Facilities, we are committed to delivering exceptional technical support services to our clients.Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist - Help Desk, you will be responsible for providing top-notch technical assistance and support to our clients.About the...
-
Técnico de Soporte de Nivel 1 en Sonda It
hace 6 días
San José, San José, Costa Rica Sonda It A tiempo completoServicio al Cliente y Soporte TécnicoEn Sonda It, buscamos un profesional apasionado por la resolución de problemas para ocupar el puesto de Agente Service Desk.Responsabilidades:Proporcionar asistencia técnica a los usuarios garantizando una solución oportuna a sus requerimientos de primer nivel.Otorgar apoyo técnico entregando y registrando toda la...
-
Help Desk Expertise Specialist
hace 4 días
San José, San José, Costa Rica Equifax A tiempo completoAt Equifax, we empower individuals to reach their full potential.We are seeking a highly skilled Service Desk Support Agent to join our team.The successful candidate will provide expert support to internal Equifax employees and contractors, addressing system-related issues that impact multiple users and Contact Center tools.Key responsibilities...
-
It Service Desk
hace 23 horas
San José, Costa Rica Quarzo Tecnologia A tiempo completoEstamos en la búsqueda de un IT Service Desk calificado con experiência en módulos de contabilidad para unirse a nuestro equipo.**Posición**:IT Service Desk****Locación**:- Tibás, San José- Híbrido**Beneficios**- Asociación Solidarista- Bonos por antiguedad- Bonos por eventos especiales (matrimonio, nacimiento de hijos)**Responsabilidades claves**:-...
-
IT Service Desk Engineer
hace 5 días
San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...
-
It Service Desk Administrator
hace 23 horas
San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
It Service Desk Administrator
hace 5 horas
San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
Transportation Help Desk Agent
hace 23 horas
San José, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally.Primary ResponsibilitiesTo coordinate, manage and supervise all aspects of employee's transportation service.Lead policies and strategies for sustainable service development working within general policies, principles and goals.Keep the transportation services in a high level of efficiency, including...
-
Facility Service Desk Agent
hace 23 horas
San José, Costa Rica Jll A tiempo completoAbout JLL- We're JLL—a leading professional services and investment management firm specializing in real estate.We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.As a global Fortune 500 company, we also have an inherent...
-
Global Service Desk 2023
hace 3 días
San José, Costa Rica Object Technology Solution A tiempo completo**About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...
-
Agente Bilingüe De Soporte Técnico
hace 23 horas
San José, Costa Rica Tech Mahindra A tiempo completo**Agente Bilingüe de Soporte Técnico (Costa Rica)***Experiência de 5 a 6 años dando soporte técnico, Service Desk, Help Desk, etc.( Comprobable)*Nível de inglés avanzado (C1)*Disponibilidad para laborar de Lunes a Viernes en sistema hibrido en una ventana de servicio de 7 am a 7 pm.*Escolaridad Bachillerato terminado o carrera a fin.*Conocimientos en...
-
Global Service Desk 2023
hace 19 horas
San José, Costa Rica Object Technology Solution A tiempo completo**About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...
-
IT Service Desk Specialist for IT Operations
hace 1 día
San José, San José, Costa Rica Intel A tiempo completoJob DescriptionThis role is responsible for monitoring team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day-to-day basis.The successful candidate will prepare team performance reports and present them in Weekly or Monthly Operation Review Meetings with Level 1 and 3 groups.In addition, they will help newly...
-
It Help Desk Support
hace 1 día
San José, Costa Rica Arb Call Facilities A tiempo completoProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.- Create login credentials.- Respond to queries either in person or over skype.- Write training manuals.- Train computer users.-...
-
San José, San José, Costa Rica It France A tiempo completoAt It France, we are seeking a skilled Health Tech Agent to provide exceptional technical support to our valued customers in the medical field.Responsibilities:Accurate documentation of all customer interactions in our CRM system following established process flows and work instructions.Serve as an internal representative advocating for customer needs and...
-
Devcloud It Service Desk Specialist
hace 23 horas
San José, Costa Rica Intel A tiempo completoDev Cloud IT Service Desk Specialist monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis.Prepares team performance reports and presents in Weekly or Monthly Operation Review Meeting with Level 1 and 3 groups.Helps newly hired employees to successfully integrate to their analyst...