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Agente De Service Desk 1B
hace 4 semanas
SONDA, líder latinoamericano en Soluciones y Servicios TI busca, Agente Service Desk (Jornada Rotativa):
Principales funciones:
- Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos (primer nível).
- Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los requerimientos internos de la compañía y sus clientes.
- Es responsable de proporcionar al cliente asistencia técnica en la solución de sus incidentes, gestionando todas las acciones necesarias para concertar el cese del problema y obtener la satisfacción del cliente.
**Requisitos**:
- Técnico Medio en Informática, Sistemas, Computación, Soporte Técnico o afín o estudiante de la carrera de Ingeniería en Sistemas, Computación o afín.
- Mínimo 6 meses a 1 año de experiência en puestos similares (o práctica profesional de colegio técnico concluida).
- Conocimientos básico de ITIL es un plus.
- Experiência en atención y servicio al cliente.
- Disposición a trabajar en turnos rotativos en horario (día/noche/mixto).
¿Qué ofrecemos?
- Adquirir experiência en una empresa de servicios de primera línea a nível latinoamericano.
- Ser parte de un equipo diverso y de alto desempeño en un grato ambiente de trabajo.
