Facility Service Desk Agent

hace 9 horas


San José, Costa Rica Jll A tiempo completo

About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
**Acerca de la posición**:
Nos encontramos en búsqueda de una persona dinámica para el rol de Facility Desk Agent, para unirse a nuestro equipo:
**Ubicación**: Parque Empresarial Forum 1, Costa Rica.
**Horario de trabajo**: lunes a viernes de 6am a 3pm o de 7am a 4pm (disponibilidad fin de semana en ocasiones).
**Tipo de contrato**: Tiempo indefinido.
**Responsabilidades**:
Ser el primer punto de contacto de los clientes para sus solicitudes por teléfono y chat (Amazon Connect / Teams), el ingreso de la información en Corrigo y la comunicación oportuna y fluida con los recursos de cada localidad.
Seguir los procedimientos y manuales guías para el cumplimiento de la operación, así como mantenerlos actualizados.
Recepción, procesamiento y transmisión de comentarios de retroalimentación de clientes a los equipos apropiados.
Asistir en la capacitación del personal nuevo a lo solicitado por el supervisor del FSD y el equipo directivo.
Manejo de Resource Scheduler y reservas para usuarios y soporte de grupo interno de facilities.
Esto incluye el comunicar los requerimientos de configuración de recursos en las salas que necesite el grupo apropiado y los usuarios.
Manejo de correo de la cuenta especial y redireccionar las solicitudes recibidas por correo, ya sea a Menkes o al proveedor de servicio de Toronto GO.
Prestar apoyo al equipo local de facilities sobre las actividades de papeleo, traducción, documentación y eventos especiales (Ejemplo: pop ups)

**Requisitos**:
+2 años de experiência en atención y servicio al cliente.
Excelente servicio al cliente
Nível de Ingles intermedio - avanzado (oral y escrito).
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.


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