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Service Desk Agent
hace 3 semanas
Company Overview
At Emerson, we pride ourselves on delivering exceptional customer experiences through innovative solutions and expert support. Our Service Desk is the first point of contact for our customers, and we're looking for a talented individual to help us continue this legacy.
Job Description
The successful candidate will be responsible for:
- Maintaining accurate records of customer interactions and troubleshooting complex technical issues.
- Providing exceptional customer service through timely and professional communication.
- Collaborating with internal teams to ensure seamless issue resolution and meet performance targets.
Key Skills and Qualifications
- Bachelor's degree in Computer Engineering or related field.
- Previous experience in Service Desk or Customer Service roles.
- Familiarity with ITIL Foundation principles and Microsoft Active Directory.
Benefits
- Competitive salary and benefits package.
