It Service Desk Administrator
hace 3 días
Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.
As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world.
Job Overview:
An IT Service Desk Administrator would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators.
Operating in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization needed systems.
**Responsibilities**:
Infrastructure- Zoom & Microsoft Teams room AV administration, deployment, and vendor management
OS Management- Install and upgrade computer components and software as needed by team-
- Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.
Service Desk Ticketing- Manage service queues and route tickets to IT Site Administrators as appropriate for higher tier support- Manage and order inventory as needed- Remote software installation- Responding or active presence in Slack channels- Generating Dell warranty support requests- Contractor form request fulfillment- Diagnosing issues with computer software, peripherals
Required:
- Associate's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required- Minimum of 1 year of IT service administration experience- Basic knowledge of server systems, software & hardware deployment tools, and networking protocols- Basic knowledge of scripting languages and automation tools- A proven track record of developing and implementing IT strategy and plans- Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols- Effective verbal and written communication skills.
Should be able to adapt communication style to suit different audiences
- Must be fluent in verbal and written English
Desired:
- IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP- Experience with Jira Service Desk & Integrations- Experience with R&D Test system environments- Experience with Intune / JAMF / Landscape MDM
**Your Reward for Greatness**Stay fresh with our Flexible Schedule- Get a mid-year bonus- Stay at home with our Telecommuting Options- Lunch is on us when you are at the office- Step up your English with paid classes- Get Training/Tuition subsidies for online learning- Stay connected with our Internet Subsidy- The Gym Subsidy should keep you fit and relaxed- Get there on time and effortlessly with the Transportation Subsidy- Go places with our Travel Opportunities across the US
- Stay healthy with our Medical Health Plan- Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)- Join our aviation club, fly our airplane and eVTOL simulators, go flying with our pilots
-
It Service Desk Administrator
hace 1 semana
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA.As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft,...
-
Technical Service Desk Administrator
hace 2 días
San José, San José, Costa Rica Joby Aviation A tiempo completo**Job Description**We are seeking an IT Service Desk Administrator to join our team at Avionyx S.A. As a key member of our IT department, you will be responsible for providing technical support to our employees.You will work closely with our IT Site Administrators team to troubleshoot, implement, and deploy organization-needed systems. Your primary focus...
-
IT Service Desk Agent
hace 2 días
San José, San José, Costa Rica Object Technology Solutions Inc A tiempo completoAbout This RoleThis IT Service Desk Agent position is an exciting opportunity to join our dynamic team at Object Technology Solutions Inc. As an IT Service Desk Agent, you will be responsible for providing technical support to our users, resolving their technical issues, and ensuring that they have the necessary resources to perform their jobs...
-
Technical Service Desk Administrator
hace 2 días
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completoResponsibilities:Infrastructure: Zoom & Microsoft Teams room AV administration, deployment, and vendor managementOS Management: Install and upgrade computer components and software as needed by the teamService Desk Ticketing: Manage service queues and route tickets to IT Site Administrators as appropriate for higher-tier supportRequired Skills and...
-
It Lan Administrator
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completoSpecific Responsibilities- Ensure that the LAN Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner- Provide Tier II and III level support for in-scope Emerson sites' LAN Infrastructure.This includes formal Service Level Agreements over multiple sites and...
-
It Telephony Administrator
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completoSpecific Responsibilities- Ensure that the Telephony Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner- Provide Tier II and III level support for in-scope Emerson sites' Telephony Infrastructure.This includes formal Service Level Agreements over multiple...
-
It Lan Administrator
hace 2 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Specific Responsibilities**- Ensure that the LAN Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner- Provide Tier II and III level support for in-scope Emerson sites' LAN Infrastructure.This includes formal Service Level Agreements over multiple sites and...
-
Agente De Service Desk
hace 2 semanas
San José, San José, Costa Rica Sonda It A tiempo completo**AGENTE DE SERVICE DESK****Vive **la experiência SONDA****Aquí transformas tu carrera****¿Por qué ser parte de SONDA?**Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también...
-
IT Service Desk Professional
hace 1 hora
San José, San José, Costa Rica Wipro Limited A tiempo completoJob Description:The Help Desk Expert will provide technical support to clients, resolving issues related to software, hardware, and network connectivity. This role requires strong problem-solving skills, attention to detail, and excellent communication skills.Responsibilities:Respond to client inquiries and resolve technical issues in a timely and...
-
IT Support Specialist
hace 2 días
San José, San José, Costa Rica Joby Aviation A tiempo completo**Company Overview**Avionyx S.A., a leading software engineering services company, is part of Joby Aviation. As an AS-9100D certified company since 1989, we provide high-quality avionics software and hardware engineering services for eVTOL/UAM, rotorcraft, and fixed-wing aircraft.Our IT Service Desk Administrator will primarily work within our ticket system...
-
Agente De Service Desk 1B
hace 1 día
San José, San José, Costa Rica Sonda It A tiempo completoSONDA, líder latinoamericano en Soluciones y Servicios TI busca, Agente Service Desk (Jornada Rotativa):Principales funciones:- Entregar soporte y asistencia técnica a usuarios, asegurando una solución oportuna a sus requerimientos (primer nível).- Otorgar apoyo Técnico, entregando y registrando toda la información necesaria para cumplir con los...
-
Technical Support Specialist
hace 2 días
San José, San José, Costa Rica Wipro Limited A tiempo completoCompany OverviewWipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world.Job DescriptionWe are seeking a skilled Technical Support Specialist - IT...
-
Devcloud It Service Desk Specialist
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoDev Cloud IT Service Desk Specialist monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis.Prepares team performance reports and presents in Weekly or Monthly Operation Review Meeting with Level 1 and 3 groups.Helps newly hired employees to successfully integrate to their analyst...
-
IT Support Specialist
hace 2 días
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completoAvionyx Overview:At Avionyx S.A., we are a software engineering services company based in Costa Rica, fully owned by Joby Aviation in California.We are an AS-9100D company with over three decades of experience, providing expert high-quality avionics software and hardware engineering services for eVTOL/UAM, rotorcraft, and fixed-wing aircraft, adhering to the...
-
It Service Delivery Analyst
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completoPurposeThis is an IT Support position within the LATAM Enterprise IT Team with the following main responsibilities:- Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.- Onsite support, working closely with...
-
IT Help Desk Professional
hace 5 días
San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completoOverview:Dwellworks Costa Rica Ltd is a rapidly growing organization that seeks talented individuals to join our team. We are committed to delivering exceptional results and value innovative solutions.Key Responsibilities:The IT Help Desk Support associate will interact with various levels of users within the company, requiring exceptional customer service...
-
IT Service Delivery Professional
hace 1 día
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAre you a tech-savvy professional looking for a challenging and rewarding role? We are seeking an IT Service Delivery Professional to join our team at Amzn Support Srvcs Costa Rica.In this position, you will be responsible for providing top-notch support to our customers, using your technical expertise and problem-solving skills to resolve complex issues....
-
Technical SharePoint Administrator
hace 1 día
San José, San José, Costa Rica Gensler A tiempo completoYour RoleGensler seeks a highly skilled Technical SharePoint Administrator to join our team. In this critical position, you will be responsible for ensuring the operational health of our SharePoint online environment, providing end-user support and training for hardware and software.Key Responsibilities:Manage user accounts, permissions, and security...
-
IT Help Desk Professional
hace 5 días
San José, San José, Costa Rica Softwareone A tiempo completoAbout the RoleAs an IT Help Desk Professional, you will play a critical role in ensuring our clients receive timely and effective technical support. This position requires strong communication and problem-solving skills, as well as a keen attention to detail.Key Responsibilities:Respond to and resolve IT-related inquiries and incidents in a timely...
-
Service Desk Coordinator
hace 5 días
San José, San José, Costa Rica Oracle A tiempo completoAbout the RoleThe Service Desk Coordinator is a fast-paced and dynamic role that requires strong organizational and communication skills. You will be responsible for reassigning work focus from one activity to another based on queue monitoring, working with backlog, and making sure Service Level Agreements (SLAs) are met.You will assist management in...