IT Support Specialist

hace 2 días


San José, San José, Costa Rica Joby Aviation A tiempo completo

**Company Overview**

Avionyx S.A., a leading software engineering services company, is part of Joby Aviation. As an AS-9100D certified company since 1989, we provide high-quality avionics software and hardware engineering services for eVTOL/UAM, rotorcraft, and fixed-wing aircraft.

Our IT Service Desk Administrator will primarily work within our ticket system to provide Tier 1/2 support for end-user requests, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators.

The IT Service Desk Administrator will operate in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization-needed systems.

Responsibilities:

  • Infrastructure: Manage Zoom & Microsoft Teams room AV administration, deployment, and vendor management
  • OS Management: Install and upgrade computer components and software as needed by the team
  • Service Desk Ticketing: Manage service queues and route tickets to IT Site Administrators as appropriate for higher-tier support
  • Inventory Management: Manage and order inventory as needed
  • Remote Software Installation: Install software remotely
  • Diagnosing Issues: Diagnose issues with computer software and peripherals

Required Skills and Qualifications:

  • Associate's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • Minimum of 1 year of IT service administration experience
  • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
  • Basic knowledge of scripting languages and automation tools
  • Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including security, storage, data protection, and disaster recovery protocols
  • Effective verbal and written communication skills

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