IT Support Specialist
hace 2 días
**Company Overview**
Avionyx S.A., a leading software engineering services company, is part of Joby Aviation. As an AS-9100D certified company since 1989, we provide high-quality avionics software and hardware engineering services for eVTOL/UAM, rotorcraft, and fixed-wing aircraft.
Our IT Service Desk Administrator will primarily work within our ticket system to provide Tier 1/2 support for end-user requests, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators.
The IT Service Desk Administrator will operate in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization-needed systems.
Responsibilities:
- Infrastructure: Manage Zoom & Microsoft Teams room AV administration, deployment, and vendor management
- OS Management: Install and upgrade computer components and software as needed by the team
- Service Desk Ticketing: Manage service queues and route tickets to IT Site Administrators as appropriate for higher-tier support
- Inventory Management: Manage and order inventory as needed
- Remote Software Installation: Install software remotely
- Diagnosing Issues: Diagnose issues with computer software and peripherals
Required Skills and Qualifications:
- Associate's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- Minimum of 1 year of IT service administration experience
- Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
- Basic knowledge of scripting languages and automation tools
- Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including security, storage, data protection, and disaster recovery protocols
- Effective verbal and written communication skills
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