It Lan Administrator

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo

Specific Responsibilities
- Ensure that the LAN Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner
- Provide Tier II and III level support for in-scope Emerson sites' LAN Infrastructure.
This includes formal Service Level Agreements over multiple sites and countries, across several World Areas and Emerson businesses including supported non-Emerson sites
- Ensure LAN equipment, Central LAN tools and any relevant configurations are properly backed-up to allow restore.
- Prepare and submit Root Cause Analysis reports for Severity 1 and 2 Incidents.
- Ensure proper escalation of LAN-related IT Service Desk tickets and retain ownership of tickets until resolution or hand-off to the appropriate support team, while acting as the interface between the Central Service customer and other IT groups or vendors when needed
- Create and document LAN configurations, Bill of Materials, and topologies for new and existing Emerson sites in partnership with Provisioning and Service Engineering
- Continual Service Improvement: Collaborate and actively feed-back to the Design Team and Management in order to develop and improve LAN and Telephony solutions and design.
- Coach local IT, new members of the team, and interns on LAN Infrastructure Services as needed

Education
- Education to degree level or equivalent, but experience may be considered in lieu of formal education
- Minimum 1-2 years of experience in a LAN management role, preferably in an Enterprise environment
- ITIL certification or equivalent awareness is beneficial
- Language knowledge: must be fluent in business English (speaking / writing), other languages especially Romanian, Tagalog and Spanish are an advantage

**Qualifications**:

- Specific Skills & Experience
- Cisco Certified Network Administrator (CCNA) or equivalent experience in TCP/IP, layers, switching, basic routing, 802.1x, QoS.
- Microsoft Windows (Server/ Client) and Office basic administration skills
- Experience working with LAN monitoring tools.
- Experience with service desk ticketing systems.
- Effective communicator
- Excellent verbal and written communication skills
- Willing to travel for short periods of time
- Strong analytical capabilities and demonstrated problem-solving skills
- Flexible attitude towards working hours


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