Technical Service Desk Administrator

hace 3 días


San José, San José, Costa Rica Joby Aviation A tiempo completo

**Job Description**

We are seeking an IT Service Desk Administrator to join our team at Avionyx S.A. As a key member of our IT department, you will be responsible for providing technical support to our employees.

You will work closely with our IT Site Administrators team to troubleshoot, implement, and deploy organization-needed systems. Your primary focus will be on managing our ticket system, providing Tier 1/2 support for end-user requests, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators.

Responsibilities:

  • Manage infrastructure, including Zoom & Microsoft Teams room AV administration, deployment, and vendor management
  • Install and upgrade computer components and software as needed by the team
  • Manage service queues and route tickets to IT Site Administrators as appropriate for higher-tier support
  • Manage and order inventory as needed
  • Install software remotely
  • Diagnose issues with computer software and peripherals

Requirements:

  • Associate's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • Minimum of 1 year of IT service administration experience
  • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
  • Basic knowledge of scripting languages and automation tools
  • Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including security, storage, data protection, and disaster recovery protocols
  • Effective verbal and written communication skills


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