Technical Service Desk Associate

hace 4 días


San José, San José, Costa Rica Emerson A tiempo completo

**Job Description**

As a Help Desk Analyst - Global Support at Emerson, you will be responsible for providing technical assistance and support to users across various locations. You will work closely with cross-functional teams to ensure seamless delivery of IT services and support.

**Responsibilities**

  • Provide technical support and troubleshooting for IT-related issues.
  • Manage Active Directory accounts and mailboxes using EPIC Tool.
  • Collaborate with Project Leads to ensure successful project execution.
  • Communicate with users and managers to ensure effective issue resolution.
  • Analyze and resolve technical problems efficiently.

**Requirements**

  • Associate's degree in Computer Science, Information Technology, or related field.
  • Minimum 6 months of experience in IT Service Desk or equivalent role.
  • Basic understanding of IT account management principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic environment and adapt to changing priorities.

**Preferred Qualifications**

Knowledge of Oracle Applications, JD Edwards, AS400, SQL, and Service Now.



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