IT Service Desk Specialist

hace 7 días


San José, San José, Costa Rica Intel A tiempo completo
About the Role

We are seeking a skilled Devcloud IT Service Desk Specialist to join our team. As a key member of our operations group, you will be responsible for monitoring team performance and ensuring that service targets and goals are met.

Your primary focus will be on preparing team performance reports and presenting them in weekly or monthly operation review meetings with Level 1 and 3 groups. You will also play a crucial role in helping newly hired employees integrate into their analyst roles and assisting the Service Desk manager in coordinating operational activities.

Additionally, you will provide technical support, coaching, and training to agents on incident resolution and respond to escalations by working with stakeholders. This role requires a deep understanding of business developments and the ability to form partnerships with Level 1 and 3 groups to ensure operational efficiencies.



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