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Help Desk Specialist

hace 3 semanas

San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Description: Amzn Support Srvcs Costa Rica seeks an IT Support Assoc I to contribute to our team's success. The successful candidate will possess excellent technical skills, strong communication abilities, and a passion for delivering outstanding customer service.

Main Responsibilities:

  • Offer expert technical support to clients via phone, email, or chat
  • Demonstrate expertise in troubleshooting and resolving technical issues
  • Develop and maintain strong relationships with internal teams and clients
  • Participate in ongoing training and professional development programs

Essential Qualifications:

  • 6+ months of experience in IT help-desk or desk-side environment
  • Advanced written and spoken English level
  • High School diploma or equivalent
  • Proven ability to communicate effectively with technical and non-technical staff