IT Support Specialist
hace 7 días
**Company Overview**
About It Link Now, LLC:
We are a dynamic Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. Our mission is to provide exceptional service, innovative solutions, and foster a collaborative work environment.
**Position Summary**
We seek a skilled and motivated Help Desk Technician to join our team. As a Level 1 or 2 technician, you will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure.
**Key Responsibilities:**
- Provide exceptional technical support to clients.
- Troubleshoot hardware and software issues promptly.
- Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.
- Collaborate with other team members to resolve complex technical problems.
- Conduct regular system maintenance and updates.
- Document all service activities accurately.
- Ensure compliance with security protocols and best practices.
**Requirements and Qualifications:**
- English/Spanish Proficiency.
- High school diploma or equivalent.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others).
- Proven experience in IT support, preferably in an MSP environment.
- Strong knowledge of Windows operating systems, hardware, and networking.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
**Benefits and Perks:**
- Competitive salary based on experience.
- Health benefits.
- Professional development opportunities.
- Collaborative and supportive work environment.
- Opportunities for growth within the company.
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