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We are a leading telecommunications company, partner of elite organizations like Microsoft, Google, Cisco, and HP. We seek a skilled Remote Technical Support Specialist to work with one of our major clients in San Jose, Costa Rica. The ideal candidate will provide technical support and network services Monday to Friday from 9:00 a.m. to 6:00 p.m. and Saturdays on a part-time basis.
Job Description:- Provide remote technical support to customers
- Work collaboratively with the NOC team to resolve issues
- Maintain up-to-date knowledge of networking fundamentals, including TCP/IP, DNS, and HTTP
- Familiarity with Windows and Linux/Unix-like operating systems
- Experience with telecommunications and networks basics
Requirements:
- 2+ years of experience as a NOC Engineer, Technical Support, or related field
- Excellent customer service skills and availability to attend to customer needs
- Knowledge of brands such as Cisco, Avaya, Brocade, HP, Dell, Ruckus, and others
- Monitoring logs, incidents, and events using tools like Nagios, Solarwinds, System center, Tivoli, etc.
Benefits:
- A competitive salary range of $750-$850 per month
- Benefits package including training and certification programs
- Opportunities for professional growth and development