IT Support Specialist
hace 2 semanas
**Job Summary**
We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Emerson. As an IT Support Specialist, you will be responsible for providing top-notch customer support through handling inquiries, troubleshooting technical issues, and resolving problems in a timely and professional manner.
**Responsibilities**
- Create Active Directory accounts and mailboxes using EPIC Tool.
- Assist the Project Lead in completing Oracle Projects on time.
- Coordinate with Responsibility Owners to gather required approvals.
- Communicate with users and managers to follow up on necessary documents.
- Answer basic inquiries from customers related to user accounts.
- Communicate business requirements or policies for system access to users.
- Notify callers of request completion and log-in credentials.
- Utilize Service Now Management to complete requests.
**Requirements**
- Good written and oral communication skills.
- Experience in Global Support.
- Detail orientation.
- Teamwork and collaboration.
- Critical analysis.
- Process orientation.
**Qualifications**
A student of BS Computer Engineering/Information Technology or related area, or previous IT Service Desk experience (Tier 1, Tier 2).
**Technical Skills**
- Experience in IT Account Management - Service Desk Specific Knowledge & Skills.
- Demonstrated basic knowledge and experience with the following platform/technology:
- Windows Operating System (Microsoft Active Directory).
- MS Office Products (Office 365).
- Oracle Applications.
- JD Edwards.
- AS400.
- SQL.
- Service Now.
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