IT Support Specialist

hace 2 semanas


San José, San José, Costa Rica Emerson A tiempo completo

**Job Summary**

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Emerson. As an IT Support Specialist, you will be responsible for providing top-notch customer support through handling inquiries, troubleshooting technical issues, and resolving problems in a timely and professional manner.

**Responsibilities**

  • Create Active Directory accounts and mailboxes using EPIC Tool.
  • Assist the Project Lead in completing Oracle Projects on time.
  • Coordinate with Responsibility Owners to gather required approvals.
  • Communicate with users and managers to follow up on necessary documents.
  • Answer basic inquiries from customers related to user accounts.
  • Communicate business requirements or policies for system access to users.
  • Notify callers of request completion and log-in credentials.
  • Utilize Service Now Management to complete requests.

**Requirements**

  • Good written and oral communication skills.
  • Experience in Global Support.
  • Detail orientation.
  • Teamwork and collaboration.
  • Critical analysis.
  • Process orientation.

**Qualifications**

A student of BS Computer Engineering/Information Technology or related area, or previous IT Service Desk experience (Tier 1, Tier 2).

**Technical Skills**

  • Experience in IT Account Management - Service Desk Specific Knowledge & Skills.
  • Demonstrated basic knowledge and experience with the following platform/technology:
  • Windows Operating System (Microsoft Active Directory).
  • MS Office Products (Office 365).
  • Oracle Applications.
  • JD Edwards.
  • AS400.
  • SQL.
  • Service Now.

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