It Support Engineer I, It Services
hace 6 días
Associate's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience
- Advanced experience with one or more of the following Operating Systems; Windows, Mac OS, Linux
- Intermediate experience with one or more of the following Active Directory, Exchange Management, and SharePoint Management
- Intermediate experience in executing and understanding scripting and configuration management tools
- Strong troubleshooting skills of very complex systems while being resourceful
- Ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
Job summary
Amazon's IT Support is the first point of contact for technical support service requests.
Our IT Support Engineer I spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide.
The successful IT Support Engineer I will be customer focused and motivated by team success.
You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.
You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.
Key job responsibilities
**Responsibilities include**:
- Provides Escalations Support through chat, phone, and tickets handling complex issues requiring advanced troubleshooting skills to Amazon corporate employees worldwide.
- Provides clear communication to customers ensuring they understand what the issue is, how it was resolved, and ability to share self-service options if available.
- Analyzes problems, identifies resources to solve, works through proposed fixes, and follows up with customer to ensure the problem has been resolved.
- Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact.
- Updates and creates standard operating procedures (SOP) to improve the teams' knowledge through knowledge management.
- Manages a fluctuating case count of trouble tickets ensuring the customer is always updated on next steps through resolution.
- Maintains current knowledge of relevant policies in order to provide technically accurate solutions to customers.
- Documents chat, call, and ticket logs with accurate and summarized details.
- Provides OnCall Escalations Support for multiple teams within IT Services.
- Assists with coaching and developing talent at the role level.
- Assists with technical projects.
- Bachelor's degree in Computer science or IT related field, or 4+ year's IT systems or relevant experience
- Advanced experience with two or more of the following Operating Systems; Windows, Mac OS, Linux
- Advanced experience with Active Directory, Exchange Management, and SharePoint Management
- Advanced experience in executing and understanding scripting and configuration management tools
-
IT Support Specialist
hace 1 semana
San José, San José, Costa Rica It Link Now, Llc A tiempo completo**Company Overview**About It Link Now, LLC:We are a dynamic Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. Our mission is to provide exceptional service, innovative solutions, and foster a collaborative work environment.**Position Summary**We seek a skilled and motivated Help Desk Technician to join our team. As...
-
IT Support Professional
hace 7 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Overview: As a valued member of our team at Amzn Support Srvcs Costa Rica, we are seeking an IT Support Assoc I to provide exceptional technical assistance to our clients. This role is ideal for individuals with a passion for delivering top-notch customer service and a strong background in IT support.Key Responsibilities:Provide timely and effective...
-
Technical Support Engineer
hace 1 semana
San José, San José, Costa Rica It Link Now, Llc A tiempo completo**Technical Support Role**We are seeking a skilled Technical Support Engineer to join our team at It Link Now, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and collaborating with other team members to resolve complex technical problems.**Key...
-
IT Support Engineer
hace 4 días
San José, San José, Costa Rica Nitel A tiempo completoJob Description:We are seeking an IT Support Engineer to join our team at Nitel. In this role, you will be responsible for providing technical support for telecom transport services, including T1, DS3, OCx, Fiber, and Ethernet facilities. You will also be responsible for monitoring our Network Management System (NMS) for faults and alerts, as well as...
-
IT Solutions Engineer
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Description:We are seeking an IT Solutions Engineer to join our team at Amzn Support Srvcs Costa Rica. As a member of our team, you will play a critical role in providing technical support to Amazon corporate employees worldwide.Your Key Responsibilities:Provide clear communication to customers ensuring they understand what the issue is, how it was...
-
IT Helpline Engineer
hace 4 días
San José, San José, Costa Rica Arb Call Facilities A tiempo completoArb Call Facilities is seeking an experienced IT Helpline Engineer to join our team. In this role, you will be responsible for providing technical support and assistance to our customers, resolving technical issues, and ensuring seamless performance of our computer systems.Key Responsibilities:Provide technical support and troubleshooting services for...
-
It Support Assoc Ii
hace 3 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)- 4+ years of experience troubleshooting skills in a multi-user high availability environment- 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP- 4+ years of experience in PC repair,...
-
IT Infrastructure Engineer
hace 1 semana
San José, San José, Costa Rica Tek Experts A tiempo completoAbout Tek ExpertsWe're a tech services and support company focused on delivering specialized and unique solutions for clients. Our agile, relationship-based support helps large enterprises thrive.As a Tech Support Engineer, you'll work as part of a highly collaborative team to solve intermediate and complex technical problems. You'll provide technical...
-
IT Infrastructure Professional
hace 1 semana
San José, San José, Costa Rica It Staffing Pr A tiempo completoWe are seeking a skilled IT Infrastructure Professional to join It Staffing Pr in this pivotal role. This individual will be responsible for designing, deploying, administering, and maintaining server environments across various platforms, including Windows Server 2008, 2012, 2016 & 2019 Operating Systems.Key Responsibilities:Design and deploy servers in...
-
IT Support Specialist
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amzn Support Srvcs Costa RicaWe are a leading provider of technical support services, dedicated to delivering exceptional solutions to our clients worldwide.Job OverviewThis is an exciting opportunity for a skilled IT professional to join our team as an IT Support Associate II. In this role, you will provide technical assistance to Amazon Corporate...
-
Technical Support Engineer
hace 6 días
San José, San José, Costa Rica Reclutamiento It A tiempo completoWe are seeking a highly skilled Technical Support Engineer to join our team in San Jose, Costa Rica. As a Remote Network Technical Specialist, you will work closely with our NOC team to provide top-notch technical support and network services to our major clients.About the Role:Deliver exceptional technical support to customers via phone, email, or...
-
IT Support Specialist
hace 1 semana
San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completoCredito Real USA Finance is a leading automobile loan provider in the nation, seeking an experienced System Administration Support professional in Costa Rica (remote).The ideal candidate will possess:Key Qualifications:Minimum 3 years of work experience in IT or related field.Strong problem-solving skills to detect and handle fundamental technical...
-
IT Support Engineer
hace 1 semana
San José, San José, Costa Rica Arb Call Facilities A tiempo completo**About the Role:**This is an exciting opportunity to join our team as an IT Support Specialist at Arb Call Facilities. The successful candidate will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Main Responsibilities:Respond to customer inquiries and resolve...
-
Emerson IT Support Professional
hace 17 horas
San José, San José, Costa Rica Emerson A tiempo completoAbout the RoleThis IT Service Delivery Analyst role supports the Enterprise IT Team at Emerson, focusing on delivering high-quality IT services to meet business needs.Main Responsibilities:Support and maintain IT infrastructure for specified area/site, ensuring consistency with Global IT strategy.Provide onsite support, working closely with centrally...
-
Enterprise IT Solutions Engineer
hace 1 día
San José, San José, Costa Rica Equifax A tiempo completoEnterprise IT Solutions EngineerWe are seeking a skilled Enterprise IT Solutions Engineer to join our team at Equifax. As an Enterprise IT Solutions Engineer, you will be responsible for designing and developing innovative solutions to meet the needs of our customers.About the Role:Collaborate with process owners to engineer comprehensive solutions.Design...
-
It Process Engineer
hace 7 días
San José, San José, Costa Rica Elements Global Services A tiempo completo**Company Summary**Elements Global Services is an award-winning HR Technology and Services Company revolutionizing the way employers expand and manage employees internationally.Our mission is simple.To simplify global expansion through a revolutionary technology that removes the barriers of globalization to give our customers the speed to market to EXPAND...
-
IT Advisory Services Manager
hace 4 días
San José, San José, Costa Rica Jll A tiempo completoJob DescriptionWe are seeking an experienced Systems Analyst to join our team. As a key member of our IT advisory services group, you will be responsible for providing technical expertise and support to clients across various industries. Your primary focus will be on designing and implementing IT strategies that align with business objectives and driving...
-
It Business Analyst I
hace 2 semanas
San José, San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...
-
IT Infrastructure Technician
hace 1 semana
San José, San José, Costa Rica Qorvo A tiempo completo**About the Role**We are looking for a skilled IT Infrastructure Technician to join our team at Qorvo. In this role, you will be responsible for maintaining and supporting our IT systems, networks, and hardware.You will provide technical assistance to users, resolve hardware and software issues, and ensure that our IT infrastructure runs smoothly and...
-
Senior Manager, It Shared Services
hace 3 días
San José, San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...