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IT Solutions Engineer
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Job Description:
We are seeking an IT Solutions Engineer to join our team at Amzn Support Srvcs Costa Rica. As a member of our team, you will play a critical role in providing technical support to Amazon corporate employees worldwide.
Your Key Responsibilities:
- Provide clear communication to customers ensuring they understand what the issue is, how it was resolved, and ability to share self-service options if available.
- Manage a fluctuating case count of trouble tickets ensuring the customer is always updated on next steps through resolution.
- Assist with coaching and developing talent at the role level.
- Assist with technical projects.
Requirements:
- Associate's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience.
- Intermediate experience with one or more of the following Operating Systems; Windows, Mac OS, Linux.
- Intermediate experience with one or more of the following Active Directory, Exchange Management, and SharePoint Management.
- Intermediate experience in executing and understanding scripting and configuration management tools.
