IT Support Engineer

hace 2 semanas


San José, San José, Costa Rica Nitel A tiempo completo

Job Description:

We are seeking an IT Support Engineer to join our team at Nitel. In this role, you will be responsible for providing technical support for telecom transport services, including T1, DS3, OCx, Fiber, and Ethernet facilities. You will also be responsible for monitoring our Network Management System (NMS) for faults and alerts, as well as enhancing its functionality to provide valuable insights into production.

Key Responsibilities:

  • Provide technical support for telecom transport services
  • Monitor the NMS for faults and alerts
  • Enhance the NMS to provide more insight into production
  • Document all network-related activities in the ticketing system
  • Act as a single point of interface to internal and external customers on issues related to MPLS, Internet, VoIP, and other managed services

Requirements:

  • Bachelor's degree in a technical discipline
  • Minimum of 2 years of overall relevant experience
  • Minimum of 1 year of experience with Cisco Routers
  • Excellent verbal and written communications skills
  • Knowledge and usage of SolarWinds and Cacti or similar monitoring tools
  • Layer 2/Layer 3 routing/switching knowledge
  • Understanding of multiple routing & switching protocols
  • Ability and availability to be on-call 24 hours a day on a rotating schedule
  • Experience with SNMP
  • Hands-on experience with networking products (Cisco, Foundry, Juniper)
  • Organization, a detail-oriented mindset, and the ability to effectively handle concurrent projects
  • Knowledge of VoIP technologies
  • Current Cisco CCNA or CCNP certification a plus


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