Support Engineer
hace 1 semana
2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
Are you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence?
Do you thrive in a dynamic and challenging environment?
If so, we have the perfect job for you
The BSX Support Engineering team is vital in providing production engineering support and multifaceted services to the development/STT teams of the Books shopping teams.
They also work closely with QAE/STT teams to ensure smooth release coordination and deployment.
This role requires a proactive approach and rapid learning to handle diverse and interconnected tasks that impact success.
As a support engineer, your role will encompass the following key responsibilities:
Providing expert support engineering and troubleshooting services, addressing issues related to book shopping experience.
Collaborating closely with STT teams/QAE team in resolving tickets that align with the specified service level agreements.
Overseeing production builds, managing tools, and configuring systems to facilitate smooth software product releases and ensure successful deployments.
Key job responsibilities
**Some of the key job functions of the support engineer are**:
- Providing engineering support for our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Working on maintenance-driven coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects.
- Providing software deployment support in staging and production environments.
- Developing tools to aid operations and maintenance.
- Reporting system and support status.
- Owning one or more digital products or components.
- Managing customer notification and workflow coordination and follow-up to maintain service level agreements.
- Handling peak readiness and events without any issues.
- Collaborating with the India Support engineering team to hand off or take over active support issues and create a team-specific knowledge base and skill set.
- Strong problem-solving skills with a passion for resolving complex technical issues
- Ability to thrive in a fast-paced environment, maintaining composure under pressure
- Strong communication skills and a customer-focused mindset
- Knowledge of operational tools and systems
- A desire to work collaboratively and grow as part of a high-performing team
A day in the life
As part of our team, you will have the opportunity to raise the bar in operational excellence across the organization.
We actively monitor and assess the operational health of our systems, collaborating with our development and QA teams to execute effective operational programs.
By maintaining and building essential tools for our operational work, you will be driving innovation and efficiency in our processes.
About the team
The BSX Support Engineering (SE) team plays a crucial role as the first line of defense for all production and customer impacting issues for our esteemed brands - Shopping Experience, Kindle Unlimited (KU), Prime Reading, and Payments teams.
Our mission is clear - to provide a seamless and delightful experience for our customers while maintaining optimal efficiency and cost-effectiveness for our development teams.
San Jose, H, CRI
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
-
Technical Support Engineer
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our BSX Support Engineering team. As a key member of our team, you will be responsible for providing expert support engineering and troubleshooting services to ensure seamless customer experiences.Key ResponsibilitiesProviding engineering support for incoming tickets, including...
-
Support Engineer
hace 1 semana
San José, San José, Costa Rica Ex2 Outcoding A tiempo completo**Become an Outcoder as a Support Engineer**We are looking for a Support Engineer to join our Informatics Support team and provide support for our Signals Data Factory product.The Signals Data Factory is a product that specializes in taking in many different forms of scientific data, transforming it (using Apache Spark), and making it searchable (using...
-
Support Excellence Engineer
hace 4 días
San José, San José, Costa Rica Microsoft A tiempo completoAbout the JobWe are seeking a highly skilled Support Escalation Engineer to join our Customer Service & Support (CSS) team. As a key member of the Applications & Infrastructure group, you will work closely with customers and partners to deliver timely technical expertise and advance global, cross-cloud solutions.Responsibilities Include:Owning,...
-
Senior Support Engineer
hace 3 semanas
San José, San José, Costa Rica Ex2 Outcoding A tiempo completoWe are looking for an experienced Sr. Support Engineer to join our advanced support team.As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform.You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and...
-
Global Technical Support Engineer
hace 1 día
San José, San José, Costa Rica Microsoft A tiempo completoWe are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for providing world-class support to our customers and ensuring that they receive the best possible experience.Responsibilities:- Provide technical support to customers via phone, email, or chat.- Troubleshoot...
-
Support Engineer I, Alexa Enterprise Support
hace 3 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, or a related field - 1+ years of professional experience; Experience in customer/technical support, and advanced understanding of troubleshooting concepts - Experience in scripting or developing in at least one of the following languages: Python,...
-
Network Support Engineer
hace 4 días
San José, San José, Costa Rica Zscaler A tiempo completoJob DescriptionWe are seeking a highly skilled Sr Product Support Engineer to join our Customer Care Organization. As a member of this team, you will be responsible for providing technical support to customers, managing escalated issues, and working closely with internal teams to resolve customer problems.Your responsibilities will include holding...
-
Technical Support Engineer
hace 1 semana
San José, San José, Costa Rica Netskope A tiempo completoNetskope is seeking an experienced Enterprise TAC Engineer to join our team. As the primary point of contact for dealing with top-class IT administrators, you will work on escalated support issues, critical incident response tasks, and general support tickets. You will collaborate with support managers, engineering, and product management to improve...
-
Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoCompany OverviewThe Microsoft Customer Experience & Success (CE&S) organization is a global team of professionals responsible for delivering exceptional customer experiences across all Microsoft products and services. With over 18,000 employees worldwide, CE&S is dedicated to building trust and confidence with every person and organization through seamless...
-
It Support Engineer I, It Services
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAssociate's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience- Advanced experience with one or more of the following Operating Systems; Windows, Mac OS, Linux- Intermediate experience with one or more of the following Active Directory, Exchange Management, and SharePoint Management- Intermediate experience in...
-
System Support Engineer
hace 2 días
San José, San José, Costa Rica Tech Data Corporation A tiempo completoAbout the RoleAs a System/Network Engineer at Tech Data Corporation, you will play a critical role in ensuring the stability and security of our network infrastructure. You will be responsible for executing full operational controls and feature support, as well as providing full design, configuration, and support for common systems infrastructure.Key...
-
Manufacturing Support Engineer
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoAs a Manufacturing Support Engineer at Intel, you will play a crucial role in ensuring the smooth operation of factory Automation systems.About the TeamYou will be part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person...
-
Technical Support Engineer
hace 5 días
San José, San José, Costa Rica Zscaler A tiempo completoAt Zscaler, we're on a mission to protect our customers with cutting-edge technology.We're seeking a skilled Sr Product Support Engineer to join our growing Customer Care Organization.This role involves providing world-class post-sales technical support directly to customers and partners, as well as managing escalated issues that require advanced technical...
-
Support Engineer
hace 2 días
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Enterprise Network Engineer
hace 2 semanas
San José, San José, Costa Rica Netskope A tiempo completoCustomer Support Role OverviewWe serve some of the largest Fortune 500 companies that demand best-in-class customer support. As a Cloud Support Engineer, you will be the primary point of contact for dealing with top-class IT administrators.Your responsibilities include:Being the primary point of contact for technical support and escalation cases
-
Support Engineer
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Support Engineer
hace 1 semana
San José, San José, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you._- Are you a Production Support Engineer looking for a new challenge and an opportunity to further advance your skills?If you are a highly-motivated...
-
Software Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview: Tek Experts is seeking a customer-oriented Technical Support Engineer to resolve complex customer cases. This role involves working with customers to resolve software issues, collaborating with colleagues to continuously improve, and delivering exceptional customer service.">Key Responsibilities:Resolve customer cases in a timely and accurate...
-
Network Support Engineer
hace 4 días
San José, San José, Costa Rica E2E Technology Solutions A tiempo completoAbout the RoleWe are looking for a seasoned Network Engineer to drive the success of our IT infrastructure. As a trusted advisor to our clients, you will play a critical role in ensuring their network operations run smoothly.Main Tasks:Deliver high-quality engineering support for complex network issues.Prioritize and manage multiple tasks to meet deadlines...
-
Pws Customer Support Engineer I
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities**The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers.Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar with...