Support Engineer

hace 4 días

San José, Costa Rica Microsoft A tiempo completo

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.
With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
The Support Engineer (SE) is a critical role in the resolution of highly complex, technical, and escalated support incidents related to supporting customer development and deployments.
They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
**Responsibilities**:

As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed.
Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
- Responsible for managing the relationship with these customers and thoroughly documenting their cases.
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
- Consistently share best practices.
Write technical articles and blogs for guiding other team members and customers.
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience.
- Provide ramp activities, knowledge sharing, technical coaching and mentoring.
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific.
**Qualifications**:

- 4+ years of technical support and/or technical consulting experience
- A good understanding and hands-on of at-least two or more of the following technologies
- Public Cloud Fundamentals (Azure/AWS/GCP - e.g., Creating VM, troubleshoot network settings, IAM)
- Hands-on experience on Azure Active Directory components:

- Azure Resource Management: Subscriptions, Role Based Access Control, User / Administrator Roles, Terms of Use, Entitlement Management, Domain Management
- Azure Active Directory Fundamentals (e.g.
: Graph API permission management, authentication).
- Troubleshooting using Kibana logs
- Familiarity with REST API
- Fluent in the English language

Preferred - Competencies and experience with some of the below technologies:

- Deployment using Terraform/CloudFormation template
- AWS/Azure/GCP certification
- Familiarity with Linux and shell scripts
- Tools (Network trace, Postman)

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

  • Support Engineer

    hace 7 días

    San José, Costa Rica Ex2 Outcoding A tiempo completo

    **Become an Outcoder as a Support Engineer**We are looking for a Support Engineer to join our Informatics Support team and provide support for our Signals Data Factory product.The Signals Data Factory is a product that specializes in taking in many different forms of scientific data, transforming it (using Apache Spark), and making it searchable (using...

  • Support Engineer, Veeqo

    hace 7 días

    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of technical support experience- 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager.- Work experience in peer coaching, mentoring and/or training.- C1 English proficiency (advanced).This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits.Job...

  • It Support Engineer

    hace 7 días

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience.- 2+ years of experience in technical support environment focused on infrastructure support.Must have knowledge in two or more of the following technical domains- Compute (Server and virtual machines.Wintel/*nix)- Networking (Fundamentals)- Audio Visual...

  • Support Engineer I, Alexa Enterprise Support

    hace 7 días

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, or a related field - 1+ years of professional experience; Experience in customer/technical support, and advanced understanding of troubleshooting concepts - Experience in scripting or developing in at least one of the following languages: Python,...

  • Support Engineer

    hace 7 días

    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Are you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence? Do you thrive in a dynamic and challenging...

  • Senior Support Engineer

    hace 7 días

    San José, Costa Rica Ex2 Outcoding A tiempo completo

    We are looking for an experienced Sr. Support Engineer to join our advanced support team.As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform.You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and...

  • IT Support Engineer I, IT Services

    hace 3 días

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Associate’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience - Advanced experience with one or more of the following Operating Systems; Windows, Mac OS, Linux - Intermediate experience with one or more of the following Active Directory, Exchange Management, and SharePoint Management - Intermediate experience...

  • Support Engineer

    hace 5 días

    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systemsAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence?Do you thrive in a dynamic and challenging...

  • It Support Engineer I, It Services

    hace 1 día

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Associate's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience- Advanced experience with one or more of the following Operating Systems; Windows, Mac OS, Linux- Intermediate experience with one or more of the following Active Directory, Exchange Management, and SharePoint Management- Intermediate experience in...

  • Platform Support Engineer

    hace 7 días

    San José, Costa Rica 360Training A tiempo completo

    **Platform Support **Engineer** **Platform Support **Engineer****Platform Support **Engineer**Dive into a role where no two days are alike at 360training!As our Platform Support Engineer, you are not just joining a team; you are embarking on a journey where your curiosity and passion for technology will be ignited daily.You will have the unique opportunity...

  • Support Engineer Mid

    hace 2 días

    San José, Costa Rica Encora A tiempo completo

    Encora is currently looking for a Support Engineer Mid Hard skills (required/desired): - 2+ years of technical support / customer support engineer experience using PHP, Python (optional Java, Jupyter notebooks) - 2+ years experience with MySQL and RESTful API's - Highly skilled in Excel for data analysis (querying, modeling, pivoting and charting) Soft...

  • Infrastructure Support Engineer

    hace 5 días

    San José, Costa Rica DXC Technology A tiempo completo

    **Role Overview** The Infrastructure Support Engineer oversees multiple low-complexity opportunities, interfacing with the Opportunity Owner and bringing value at the front-end of the opportunity where they strive to ensure qualified deals are validated prior to engaging resources. A GSVL determines the best-suitable support engine (MSS, GSS, NSSR, others)...

  • Infrastructure Support Engineer

    hace 3 días

    San José, Costa Rica Dxc Technology A tiempo completo

    **Role Overview**The Infrastructure Support Engineer oversees multiple low-complexity opportunities, interfacing with the Opportunity Owner and bringing value at the front-end of the opportunity where they strive to ensure qualified deals are validated prior to engaging resources.A GSVL determines the best-suitable support engine (MSS, GSS, NSSR, others) and...

  • Pws Customer Support Engineer I

    hace 1 semana

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar...

  • Pws Customer Support Engineer I

    hace 5 días

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar...

  • Pws Customer Support Engineer I

    hace 3 días

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar...

  • Pws Customer Support Engineer I

    hace 7 días

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers.Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar with...

  • Pws Customer Support Engineer I

    hace 7 días

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers.Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar with...

  • Google Support Engineer

    hace 1 día

    San José, Costa Rica Softline International A tiempo completo

    **Softline International** **is hiring!** If you want to be part of global organization where your ideas are heard and innovation and collaborative spaces are fundamental pillar, we are here for you. Our priority is to make sure that the people who work with us have the space to create ideas, the confidence to share them, and the resources and support to...

  • Software Development Engineer, Aws Support, Kumo

    hace 2 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2+ years of non-internship professional software development experience - Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design - 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. Job summary AWS...