Product Support Engineer

hace 1 semana


San José, San José, Costa Rica Emerson A tiempo completo

Job Summary

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The Customer Support Engineer role at Emerson is a dynamic opportunity for individuals to leverage their technical expertise and exceptional communication skills to deliver top-notch support services.

About the Role

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This position involves providing expert-level technical assistance to customers and internal stakeholders, ensuring prompt resolution of product-related issues.

Main Responsibilities

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  1. ">
  2. Effective troubleshooting and diagnosis of Ovation product-related issues">
  3. Providing comprehensive technical support via phone, email, or remote diagnostics">
  4. Maintaining accurate documentation of all support activities utilizing the SMS database and other tools">
  5. Collaborating with cross-functional teams to resolve complex technical issues">
  6. Participating in rotational assignments to enhance skills and support the installed customer base">
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Requirements

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  • ">
  • Bachelor of Science Degree in Engineering, Computer Science, or equivalent">
  • Advanced level of English (B2) and excellent oral and written communication skills">
  • Proven technical troubleshooting skills and ability to work effectively in a team environment">
  • Ability to travel up to 35% and work flexible shifts, including holidays, nights, and weekends">
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What We Offer

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A collaborative and dynamic work environment, opportunities for professional growth, and a chance to make a meaningful impact on our customers' success.



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