Senior Support Engineer

hace 9 horas


San José, Costa Rica Ex2 Outcoding A tiempo completo

We are looking for an experienced Sr. Support Engineer to join our advanced support team.
As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform.
You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.
**What you'll be doing**:

- Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers
- Specialize in at least one of the support specialization areas and serve as SME for internal and external customers
- Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
- Facilitate internal and external technical enablement sessions
- Build and utilize complex lab setups to replicate and resolve problems

**You should have**:

- Experience troubleshooting Linux and running shell commands
- Experience with Relational Databases, such Oracle and Postgres.
SQL is a must.
- Experience with Web servers, such as Apache and Nginx
- Experience with REST APIs

**A big plus if you have experience in the following areas**:

- Postgres (DB internals)
- JDBC drivers
- Elasticsearch, NoSQL, MongoDB
- Hadoop Ecosystem (Hive, HBase)
- Cloud technologies and frameworks such as Kubernetes and Docker
- Location

San Jose, San Jose
- Department

Recruiting
- Employment Type

Full-Time
- Minimum Experience

Experienced



  • San José, San José, Costa Rica Emerson A tiempo completo

    Company OverviewAt Emerson, we are committed to delivering exceptional support services to our clients. Our team of experienced professionals is dedicated to providing timely and effective solutions to a wide range of technical issues.Job DescriptionWe are seeking a highly skilled Senior IT Support Engineer to join our team. As a key member of our support...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    OverviewWe are seeking a skilled Senior Quality Assurance Engineer to join our team at Amazon Support Services Costa Rica Srl.About the RoleThe successful candidate will have 2+ years of quality assurance engineering experience, with expertise in automation testing and manual testing.Key ResponsibilitiesThe Senior Quality Assurance Engineer will be...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Description:**At Amzn Support Srvcs Costa Rica, we are seeking a highly skilled Senior Automation Test Engineer to join our team.**About the Role:**We are looking for an experienced Software Development Engineer in Test (SDET) with strong object-oriented design and coding skills to develop robust automation frameworks that support Functional,...


  • San José, San José, Costa Rica Stt Group A tiempo completo

    Company OverviewAt Stt Group, we are committed to delivering exceptional services and solutions that meet the evolving needs of our clients. Our team of experts is dedicated to providing top-notch support and expertise in the field of Linux server infrastructure.Job DescriptionWe are seeking a highly skilled Senior Linux Infrastructure Engineer to join our...


  • San José, Costa Rica Sentinelone A tiempo completo

    **About Us**:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time.Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.With SentinelOne, organizations gain full transparency into everything happening across the...


  • San José, Costa Rica Oracle A tiempo completo

    Senior Linux Support Engineer-22000CPG **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Department Description** Oracle Cloud Infrastructure combines the elasticity and utility of public cloud with the granular control, security, and predictability of on-premises infrastructure to...


  • San José, Costa Rica Oracle A tiempo completo

    Senior Linux Support Engineer-220001TN **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** **Department Description** Oracle Cloud Infrastructure combines the elasticity and utility of public cloud with the granular control, security, and predictability of on-premises infrastructure to...

  • Senior DevOps Engineer

    hace 7 días


    San José, San José, Costa Rica Wind River A tiempo completo

    **Senior DevOps Engineer**At Wind River, we're seeking a skilled Senior DevOps Engineer to join our team. As a key member of our infrastructure team, you'll be responsible for managing, monitoring, and maintaining our tools and infrastructure.**Key Responsibilities**Manage and monitor tools like GitLab, Jenkins, MinIO, and othersDevelop and enhance...

  • Senior Appops Engineer

    hace 6 días


    San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion for...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    **Description****Position overview**As a Networking Technical Support Engineer you will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix ADC.You'll also utilize your troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries.The pace is fast and the...

  • Support Engineer

    hace 9 horas


    San José, Costa Rica Ex2 Outcoding A tiempo completo

    **Become an Outcoder as a Support Engineer**We are looking for a Support Engineer to join our Informatics Support team and provide support for our Signals Data Factory product.The Signals Data Factory is a product that specializes in taking in many different forms of scientific data, transforming it (using Apache Spark), and making it searchable (using...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of technical support experience- 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager.- Work experience in peer coaching, mentoring and/or training.- C1 English proficiency (advanced).This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits.Job...


  • San Francisco, Heredia, Costa Rica Vmware A tiempo completo

    About the Role:The VMware Premier Support for Telco team is seeking a highly motivated and experienced Senior Technical Support Engineer to join our dynamic team. As a Senior Technical Support Engineer, you will be responsible for providing reactive and proactive support to our customers who have deployed NFV infrastructure with VMware vCloud NFV.Key...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree - University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. - 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. - Work experience in peer coaching, mentoring and/or training. - C1 English proficiency (advanced). This is a full-time,...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: Senior Tool Design Engineer Job Overview:Joby Aviation is searching for a senior tool design engineer with experience designing tools and equipment for large carbon fiber parts and assemblies for aircraft production.Individual must have astrong technical background in certified aircraft manufacturing.This person should be well versed in all...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Amazon Support Services Costa Rica Srl. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients...

  • It Support Engineer

    hace 9 horas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience.- 2+ years of experience in technical support environment focused on infrastructure support.Must have knowledge in two or more of the following technical domains- Compute (Server and virtual machines.Wintel/*nix)- Networking (Fundamentals)- Audio Visual...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, or a related field - 1+ years of professional experience; Experience in customer/technical support, and advanced understanding of troubleshooting concepts - Experience in scripting or developing in at least one of the following languages: Python,...

  • Support Engineer

    hace 13 horas


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Are you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence? Do you thrive in a dynamic and challenging...


  • San José, Costa Rica Johnson & Johnson A tiempo completo

    The Quality Engineer Senior plans, conducts and directs engineering projects or studies including complete projects that require advanced knowledge in specialized field.He/she applies a wide and diverse knowledge of the engineering principles and practices within the assigned areas.He/she can coordinate and direct personnel activities of technical support...