Technical Support Engineer

hace 1 semana


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Engineer to join our BSX Support Engineering team. As a key member of our team, you will be responsible for providing expert support engineering and troubleshooting services to ensure seamless customer experiences.

Key Responsibilities
  • Providing engineering support for incoming tickets, including extensive troubleshooting and debugging
  • Working on maintenance-driven coding projects in Perl, shell scripts, web technologies, and Java-based projects
  • Providing software deployment support in staging and production environments
  • Developing tools to aid operations and maintenance
  • Reporting system and support status
  • Owning one or more digital products or components
About the Team

The BSX Support Engineering (SE) team plays a crucial role as the first line of defense for all production and customer impacting issues for our esteemed brands - Shopping Experience, Kindle Unlimited (KU), Prime Reading, and Payments teams. Our mission is clear - to provide a seamless and delightful experience for our customers while maintaining optimal efficiency and cost-effectiveness for our development teams.



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